What are the responsibilities and job description for the Specialist, Supply Chain Operations position at Brother USA?
The Company at a Glance
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Specialist, Supply Chain Operations drives improvements in warehouse operations for all distribution functions across all Brother Distribution Centers (DCs). This role analyzes processes and interprets data to drive associated actions resulting in operational improvements. This role recommends solutions and plans action to improve the Company’s performance as well as our 3PL's performance in critical areas, keeping management updated on the day-to-day progress and status.
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WHAT YOU’LL DO
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Operations Reporting & Improvement
- Manage and complete daily, weekly, monthly reporting requirements for operations, compliance, and inventory, which requires report development and analytics
- Evaluate and recommend improvements to warehouse processes, including inventory control, order picking, packing, and shipping operations, to include standing operating procedures and/or work instructions
- Prepare reports and presentation to communicate findings and recommendations
- Perform a variety of calculations, analysis, and audits of financial and operational results, which typically involves fundamental professional supply chain principles
- Create weekly reports showing trends of defects/SIRs
- Analyze multiple sources of operations data, including but not limited to JDA/WMS data and reports, JDA WLM data and reports, and SAP identifying trends or issues to determine root cause and drive resolution
- Analyze and resolve inbound container issues for all three DCs (TN, VA, CA)
Inventory Reporting & Improvement
- Conduct shipment investigation reports; manage and maintain SharePoint databases initiating warehouse investigations by 3PL, driving improvements to increase error opportunities.
- Perform reports on inventory for operations and other key stakeholders, providing recommendations, suggestions, and solutions to increase efficiency
- Evaluate and improve cycle count process across different business units
Project Management
- Work projects as assigned, collaborating with cross-departmental teams
- Identify and resolve discrepancies, issues, and delays in the warehouse workflow, working to minimize disruption and downtime
- Analyze warehouse labor management system reports for 3PL partners and key internal stakeholders
- Oversee ordering of warehouse consumable supplies, including pallets, cartons, and labels
- Support management to ensure adherence to budget
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ABOUT OUR IDEAL CANDIDATE
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Education
- Bachelor's Degree Supply Chain Management, Logistics, Business Administration Preferred
Experience
Minimum 5 years Required
A combination of experience within:
- Experience working in a warehouse or logistics role, focused on operations
- Experience with developing and managing various data & reports, spanning several logistics systems
- Experience recommending process changes within an organization
Licenses and Certifications
- Supply Chain Management certification (e.g. APICS, Six Sigma, or similar) Preferred
Software/Technical Skills
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) Advanced Required
- Proficiency with Warehouse Management Systems (WMS) or Enterprise Resources Planning (ERP) software Advanced Required
- Proficiency with Data Visualization tools, such as Power BI or Tableau Intermediate Preferred
Other Skills/Knowledge/Abilities
- Strong ability to analyze data, identify trends, and develop actionable insights Required
- Ability to maintain a high level of accuracy in data entry and analysis, with a strong focus on inventory management Required
- Ability to think critically and resolve operational challenges effectively Required
- Knowledge of general warehouse operations, such as an understanding of warehouse workflows and logistics best practices Required
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ADDITIONAL DETAILS FOR THIS ROLE
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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid
- The salary (or hiring) range for this position is $80,000.00 - $95,000.00 per year
- Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
- This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
- Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/
Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits
Our Mission, Vision, & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Links to Learn More
To hear more about our business and culture, visit these helpful links:
Brother’s Product Categories:
https://careers.brother-usa.com/our-productsDiversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
https://careers.brother-usa.com/employee-resource-groups-diversityCorporate Social Responsibility:
https://careers.brother-usa.com/our-corporate-social-responsibility-sustainabilityWork-Life and Flexibility:
https://careers.brother-usa.com/lifeatbrotherGrowth and Development:
https://careers.brother-usa.com/career-developmentFollow us on LinkedIn:
https://www.linkedin.com/company/brother-usa/
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.
Salary : $80,000 - $95,000
