Employee Services Associate (Safety & Guest Relations) Part-Time

Job Title: Employee Services Associate (Part-Time)

FLSA Status: Non-Exempt

Job Family: Employee Services

Department: Employee Services

Location: Corporate Office (Fort Wayne, IN)

"Please note that this position is not eligible for sponsorship."

JOB SUMMARY
Provide a professional and positive employee services (guest, conference, and food services) experience
and ensure the company’s branding and professional standards are exhibited for employees and
corporate guests that support the organization's culture and priorities.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Maintain high compliance and documentation across multiple areas to ensure adherence to
  corporate policies/practices, HAACP and BOH standards; communicate information to manager
  or team leads promptly to allow for a response as needed.
• Assist in administrating corporate visitor protocols and security activities including the monitoring
  of cameras, incident documentation, identifying and alerting on concerning behavior both
  internally and throughout the property.
• Provide administrative support to various departments in facilitating the communication and
  execution of corporate events, services, and initiatives as assigned, such as corporate-hosted
  community events, employee events, meal/beverage service in conjunction with the employee
  services team.
• Support Employee Services equipment and software systems including point-of-sale system(s),
  digital signage, visitor management system(s), safety systems, physical equipment, and vehicles.
• Respond to or direct appropriate guest, vendor, customer, and employee inquiries/questions as
  required.
• Provide secondary support for other on-premises employee service department functions.
• Complete other projects as assigned.

POSITION (DAY-TO-DAY) RESPONSIBILITIES 

• Provide front desk coverage (which may require sitting for long periods of time) to ensure the company’s branding and professional standards are exhibited by greeting and obtaining necessary sign-in information for non-badged employees and visitors requesting entrance to the buildings.
• Assist in administrating corporate visitor protocols and security activities including the visitor management system, intercoms, badge identification and access, camera monitoring, etc.
• Provide incident documentation, identifying and alerting on concerning behavior both internally and throughout the property.
• Maintain an awareness of the Watch List of those individuals who may pose a threat or danger to the company and execute the proper security protocols when required.
• Assist with company-wide public announcements (intercoms, digital signage, and emergency notifications).
• Provide administrative support to various departments in facilitating meal deliveries by following corporate policies, HACCP standards, and adherence to appropriate Board of Health standards across multiple areas.
• Assist HR, employee(s), and departmental hosts in planning and preparation for company events. Responsible for facilitating and verifying communication on reservations, guest management, catering/food services and access to spaces including warming kitchens and equipment storage.
• Perform regular audits and review of equipment and resources for functionality, repair, and safety; reporting any potential concerns or equipment failures immediately to the respective owners.
• Coordinate with Tech Support or B&G on any shared equipment or functions necessary in the execution of employee services functions.
• Assist in documenting training, facilitation, and execution in conjunction with human resources, buildings and grounds, and other departmental partners.
• Train and/or be licensed in operating equipment such as lifts and corporately provided transit (golf carts, corporate vehicles, etc.). (Note: In order to operate corporate provided transit, you may be asked to provide proof of proper licensing or credentials and eligibility prior to operation.)
• Provide back-up for HR or Employee Services functions as requested.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Display effective communication skills with employees and visitors.
• Train and/or be licensed in operating equipment such as lifts and corporately provided transit (golf
  carts, corporate vehicles, etc.). Note: To operate corporate provided transit, you are required to
  provide proof of proper licensing or credentials prior to operation.
• Display well-developed interpersonal skills to work effectively in a team environment with minimal
  supervision.
• Must maintain absolute confidentiality.
• Exhibit general knowledge in point-of-sale systems, menu management and demonstrate basic
  proficiency in food service equipment.
• Must be in healthy physical condition, able to stand for extended periods of time, and lift up to 40
  pounds.
• Must be willing to work a modified schedule outside of normal office hours, including some early
  mornings and, as requested, some evenings and weekends.
• Effectively interface with external contacts, Brotherhood employees, managers, and department
  staff members.
• Ensure and maintain the highest level of health and not possess any communicable disease (see
  Section 8. Sanitation of Public Eating and Drinking Establishments Rule 410 1AC7-24.1 Indiana
  State Board of Health).
• Be prepared to participate in and communicate with Buildings and Grounds and Safe Team
  processes regarding emergency response situations.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
Education and/or Experience

• High School diploma or equivalent required.
• Valid driver's license is required to be able to drive company vehicles to go shopping for supplies
  and products as needed.
• Up to one year of experience in a corporate, food service, or hospitality environment is required.
• One to two years of administrative or front desk management experience is desired.
• Familiarity with de-escalation training, conflict management, and dealing with difficult people is
  desired.
• An associate degree in hospitality or related field is desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the
performance of this position. It is not to be construed as an exhaustive statement of duties,
responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective
service requires a thorough understanding of this market, persons in this position must be
familiar with church operations and must conduct themselves in a manner that will neither
alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this
position description in any way the company desires. This job description in no way implies that
these are the only duties, including essential duties, to be performed by the employee occupying
this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains “at-will”.