Manager - Work Comp Premium Audit

Job Title: Manager - WC Premium Audit

FLSA Status: Exempt

Job Family: Underwriting Services

Department: Underwriting Services

Location: Corporate Office (Fort Wayne, IN)

JOB SUMMARY
Responsible for managing, training and developing assigned workers’ compensation audit personnel. Will execute directives adopted by the Underwriting Department and company management to promote the retention and servicing of church and/or related ministry businesses consistent with company objectives. This manager will participate in developing processes and procedures for the workers’ compensation audit function.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hire, manage, direct, and interact with the workers’ compensation audit personnel, including any remote personnel and contracted premium auditors, to ensure workers’ compensation policies and audits are processed accurately and within all state-mandated timeframes.
• Assist Director-Underwriting Services/Underwriting management in developing and implementing department rules and procedures concerning audit software, rating systems and procedures for workers’ compensation policies.
• Evaluate performance of assigned premium audit personnel.
• Represent Underwriting department on company cross departmental teams to provide technical knowledge for proposed changes.
• Participate and provide input in regularly scheduled departmental meetings involving collective decision making.
• Manage the workers’ compensation audit process with all outside vendors.
• Perform onsite workers’ compensation audits, as needed, for larger accounts.
• Research, analyze, and retrieve data to prepare and maintain complex payroll records, summaries, and reports; reconcile differences within established payroll, benefit, retirement, and accounting systems using critical analysis skills.
• Handle audit disputes with insureds and agents in a clear, timely and understandable manner.
• Assist with Test Audit selection submissions, including completion of corrected audits when there is a chargeable difference.
• Assist underwriting personnel with properly classifying workers’ compensation employees on quotes and policies.
• Navigate NCCI and independent bureau websites to obtain technical audit support.
• Provide input into system changes related to workers’ compensation.
• Help test system changes related to workers’ compensation.
• Provide input to the development of and adherence to the underwriting services expense budget.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills, both oral and written.
• Must have strong analytical, organizational and interpersonal skills.
• Able to lead, instruct and train others.
• Demonstrate ability to access, input and retrieve information from multiple systems and have a thorough knowledge of premium audit software, processing systems and workflow.
• Able to make independent decisions.
• Demonstrate ability to handle difficult situations in a diplomatic manner
• Must possess knowledge of standard office practices and procedures.
• Must have worked with premium audit software applications.
• Project a positive and professional image in order to gain the confidence of existing insureds, agents, regulators, and others.
• Must have the ability to review complex payroll records and have strong math skills.
• Ability to learn and apply the rating and underwriting rules, guidelines and processes.
• Must have the ability to travel.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND/OR EXPERIENCE

• Must have a Bachelors’ degree.
• Must have 4-5 years of workers’ compensation premium audit experience.
• Must have strong knowledge of independent bureaus and NCCI worker’s compensation rules and regulations.
• Masters’ degree is desired.
• 2-3 years of workers’ compensation underwriting experience is desired.
• Previous workers’ compensation management experience is desired.
• APA, CIPA, CPCU or similar designations are desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.