What are the responsibilities and job description for the Lawn Maintenance Account Manager position at Brothers Grimm Landscape & Design Co.?
Purpose of Job:
* primary contact for the client and is responsible for effectively communicating with their clients to meet and exceed their needs.
* responsible for selling new maintenance contracts.
*responsible for visiting the properties to assure that our quality standards are being met and to look for opportunities to up-sell enhancement work.
Major Responsibilities:
- Works with the Maintenance Operations Manager to ascertain that the crews are performing the work according to our specifications and within budgeted hours.
- Assists the Maintenance Operations Manager with scheduling of crews and work to be performed.
- Attends meetings with property managers, homeowners associations and any other customer general meetings where a representative of Brothers Grimm is requested.
- Makes weekly visits to client's property to inspect quality of work and conditions and meets with clients on a regular basis. Becomes main contact of clients.
- Up-sell clients additional landscape upgrades and services.
- Review contracts and services to clients and makes adjustments as necessary for renewals.
- Produce renewal contracts with assistance of administrative team.
- Assists rest of sales team in reviewing, measuring, and estimating new projects.
- Performs other related duties incidental to the work described herein.
- Sells new maintenance contracts.
- Fix customer problems, address issues and use judgment.
- Help plan and implement employee activities as morale builder.
- Monitor snow fall and work with the Maintenance Operations Manager to schedule crews accordingly
- Maintain a culture of safety
- Direct customer contact on assigned snow accounts.
- assist with 24/7 customer contact before, during and after a snow event
- Help with training new employees
Job Requirements:
- Must have a minimum of 3 years experience in a similar role
- Must have a clean and valid Ohio driver’s license
- OCNT or CLT recommended within 1 year of employment
Benefits Available:
- Simple IRA plan, vacation, holidays, health insurance stipend, bonuses, advancement opportunities
- Annual company events
- Trade show participation, paid seminars & classes
- Involvement with the Great Big Home & Garden Show in Cleveland, The Akron Home & Flower Show
To be an Account Manager, you are required to lead by example. You are required to be clean dressed, follow all policies, keep your temper under control, never use foul language, be courteous to our clients, vendors and other employees and be the best example of the Brothers Grimm image as possible.
*We are a drug free workplace and conduct both pre-employment and random drug testing. The use of marijuana is not permitted while employed at Brothers Grimm.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Experience:
- lawn maintenance management: 3 years (Required)
License/Certification:
- driver's license (Required)
Work Location: In person
Salary : $60,000 - $75,000