Administrative Assistant

Benefits :

• Paid time off

Summary :

Basic Function : You are responsible for coordinating office activities and operations to secure efficiency and compliance of company policies and daily tasks. To ensure that all administrative tasks are completed and in place to provide adequate support to each staff member of various departments within the company. You will monitor and keep up with the company's profitability. Your position will play a vital role in the entire operational process of the company.

This is an In-Office position.

Monday to Friday from 7 am to 3 : 30 pm.

Quality and accurate work. You provide the most comprehensive and up to date information in regard to Profit and Loss and the entire pulse of the business.

Results that reflect superior performance

Financial / Administrative

Clients invoiced, chased for payment and pay quickly

Vendors invoices are received, checked and sent for payment

Records are clean and up to date

Be logged into CTM and answer any incoming calls and returning any missed phone calls.

Scheduling / Order Logs

Schedule estimates from referrals received and follow ups.

In charge of online inquires for estimates. (Facebook, Thumbtack, Google, etc)

Create the order log for each work order.

Follow up on any task assigned to the office from the contact center.

Behaviors that are needed to be successful in this role :

Highly Organized / Disciplined overseeing daily operations

Urgency around results.

Understanding of spreadsheets and documentation and QuickBooks.

Appreciation for customer service, comfortable with conflict and conflict resolution

Cares deeply for the installers and the sales team that you work with and oversee

Persistent in getting answers and results

Team player

Involved in the hiring and firing process and staff performance evaluations.

Enjoys following and improving systems

Bilingual (Spanish) a plus

Reporting And Accountabilities Required Of This Role

Weekly Sales tracker completed

Weekly update of the field general

Weekly Production, revenue and inventory reports

Weekly and monthly meetings

Achieve monthly KPIs

Wages 18%

Materials 28%

Gross Profit 55%

Reputation above 4.5%

Overview of primary tasks and activities needed in this role :

Communicating with customers and work colleagues by means of phone, email, and various messaging systems, Zoom, Face Time, etc. Resolving issues, answering questions and requirements.

Follow up all leads by any means that are received to make sales appointments. Continuing to do so until the lead is contacted or completely exhausted.

Scheduling of installations and communicating work instructions to install teams.

Ordering materials from suppliers to ensure they arrive on time and holding them to account when they do not meet our service expectations.

Invoicing clients

Collecting Payments

Follow up sales estimates that are more than 10 days old trying to secure the business.

Reporting to owners on a daily / weekly basis.

Meetings

Attend and present / prepare charts, graphs and agendas as requested.

Take part in all Brothers Gutters meetings / webinars when required.

Join Our Team at The Brothers that just do Gutters

The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.

We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.

Don't settle for a fixer-upper career. Join us and build something great.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate

Apply now to learn more!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.

Salary : $16