Courtesy Clerk

Description

Mission Statement: Through skilled and devoted team members, Broulim's will provide the highest levels of Guest Service, Quality, and Value in a clean, enjoyable environment, thereby ensuring profitability and growth.

Vision Statement: Broulim’s Fresh Foods will always strive to be the best Independent Grocer in our communities.

Broulim’s Absolutes: fundamental practices that align our actions to our Mission and Vision Statements

Essential Job Duties and Responsibilities

1 - Skilled and Devoted Team Members

1. Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual.
2. Achieve Certification of Courtesy Clerk by participation in orientation, certification, on-line training, and continued training. Ensuring you have the opportunity to be successful.
3. Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation.

2 - Guest Service / Team Work

1. Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest’s needs in order to promote Broulim’s image and increase guest confidence and loyalty.
2. Maintain good working relationships with other departments to ensure smooth flow of products and service throughout the store, with objective of improving sales store wide.

3 - Quality and Value

1. Always bag guests’ purchases promptly and efficiently with in proper guidelines. Take care to check “BOB” Bottom of Basket for each order. Carry Purchases to their automobile in a friendly and efficient manner.
2. Keep parking lot clear of carts and return them to proper store location as directed by management. Always follow safety policy regarding cart retrieval. Remove clutter from carts and wipe down kid carts before putting them away.
3. Assist with price checks, go-backs, replenishing supplies, and handle requests for dry ice as directed.
4. Be familiar with product location throughout store and be aware of weekly ad items.

4 - Environment

1. Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others.
2. Responsible for general housekeeping and “sweep sheet” duties with a special focus on the front entry, restrooms, grocery floor and parking lot. Take care of spills, wet spots and litter as soon as they are noticed.

5 - Profitability and Growth

1. Ensure company standards for safety are maintained.
2. Ensure company standards for sanitation are maintained.
3. Ensure company standards for productivity are maintained.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity and guest service. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills and abilities

1. Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral.

2. Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members.

3. Ability to accept constructive review and be accountable for one’s own success.

4. Must have ability to work weekends, evenings, and holidays.

5. Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim’s Mission.

6. Minimum Age:   16

7. Experience:   None required

8. Equipment:  Any necessary equipment to complete Courtesy Clerk duties.

9. Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, and wet conditions.

Qualifications