Volunteer Services Engagement Manager

ESSENTIAL FUNCTIONS

• Develop messaging and marketing for the recruitment of the intern program to support operations and provide interns with enriching experiences in the performing arts.
• Maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Conduct in person, onsite orientation for volunteers, including physical tours of campus and theaters and emergency evacuation routes.
• Manage Volunteer and Intern Services reporting and check in process.
• Represent PACA in the community at large and within professional organizations.
• Supervise the implementation of recognition and appreciation events and initiatives, in collaboration with the Director of Guest Services.
• Strategize with Director of Guest Services to organize and execute multiple volunteer training and orientation sessions.
• Collaborate with all departments to identify and recruit new, diverse and qualified volunteers through community outreach and other methods.
• Responsible for all of the administrative needs of the Volunteer Department including management of a volunteer who is out on leave.
• Handle communications of a highly sensitive and confidential nature.
• Collaborate with the Director of Guest Services to advise on operating budget through sound decision making based on cost, necessity, and timeliness.
• Review, in conjunction with the Director of Guest Services, and update the Usher Manual to ensure that active volunteers are advised of current policies and procedures. 
• Identify and recommend volunteer policies and procedures to the Director of Guest Services that provide customers with exemplary customer service.
• Identify and implement current trends in volunteer management that the most effective practices in volunteer recruitment and management.
• Continually analyze and evaluate operational procedures and policies to achieve the highest level of customer service and optimize financial results.
• Keep records and prepare reports.
• Utilize professional interactions, effective communication, and relationship development throughout all PACA situations.
• Complete additional responsibilities as assigned.

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization.  Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Able to communicate effectively, both written and verbally, in English.
• Able to exhibit appropriate, professional, and courteous demeanor.
• Effective analytical, problem-solving, conflict resolution, negotiation, and mediation skills.
• Communicate effectively, both verbal and written, in English.
• Skilled in computer and Windows based programs, including volunteer related software.
• Work independently and as part of a team in a fast-paced environment.
• Able to use good judgment in all daily activities.

SUPERVISORY RESPONSIBILITY

• Volunteers

REQUIRED EDUCATION AND EXPERIENCE

• AA/AS: Business or any equivalent combination of training and experience.