What are the responsibilities and job description for the Host/Hostess - Temporary position at Broward Center for the Performing Arts?
Job Details
Description
Essential Functions
Description
Essential Functions
- Warmly and graciously greets guests upon arrival.
- Answer telephone, take reservations and manage the efficient and timely seating of guests to desired table.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, records guest names and the number of people in party and seat them immediately following a table becoming available.
- Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile or impatient guests.
- Accommodate special seating requests for guests whenever possible.
- Seat guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server's name. Inspect the table for proper presentation and completeness.
- Relay messages to servers and bus persons as needed.
- Maintain supplies of needed items at the host stand.
- Clean menus of food and stains.
- Perform other duties as assigned by the manager on duty.
- Thank guests as they leave and invite them to return.
- Relay guest comments or suggestions to the manager on duty.
- Give prompt, courteous, and attentive service to all our guests.
- Have a full understanding of available products in order to maximize revenues.
- Ensures the overall guest experience is excellent.
- To actively contribute to the enhancement of the PACA's culture
- Able to communicate effectively, both verbal and written, in English.
- Knowledge of food and beverage preparation and service standards.
- Have excellent hospitality, relational, and etiquette skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Able to work with little or no supervision to effectively serve customers.
- Able to standing, walking, bending, reaching, kneeling, and squatting for several hours.
- Able to work independently and as part of a team in a fast-paced environment.
- Be comfortable with a high volume of customer contact.
- Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
- Able to maintain a positive attitude and an even disposition in customer service situations.
- Able to work a flexible schedule, including extended hours, nights, weekends, and holidays.
- Able to work effectively and positively with others.
- High School or High School Equivalent: General or any equivalent combination of training and experience.
- Experience in a restaurant, or full-service dining facility.
