What are the responsibilities and job description for the Intern - Workplace Services Field Support position at Broward County, Florida?
- REQUIREMENTS AND PREFERENCES
- The Broward County Board of County Commissioners is seeking qualified candidates for Intern.
Broward County Enterprise Technology Services (ETS) Division is responsible for deploying, utilizing and leveraging information technology to enable business continuity in Broward County. ETS continuously seeks to improve technology services to County residents, businesses, visitors, and employees. We are looking for passionate, creative, and solution-driven people.
ETS is currently seeking qualified candidates for 2 Intern positions in our Workplace Services Field Support section to work with our dedicated team providing technology services for Broward County staff and will have hands on experience, gaining valuable knowledge by working with professionals in the industry.
The Workplace Services Field Support Intern commits to a maximum of 19 hours per week but may work up to 29 hours per week between the hours of 8:30AM and 5:00PM, Monday through Friday, with accommodations for their academic schedule. This intern is based out of Government Center West in Plantation but may be required to work at additional County locations. The intern's workplace performance will be monitored on an ongoing basis.General Description
Performs support duties in an agency in order to gain knowledge, skills and professional experience.
Works under close to general supervision according to set procedures. Work is reviewed through observation of performance, frequent conferences and reports.
IT SERVICE DESK INTERN - ROLES AND RESPONSIBILITIES:
* Assist in deploying and troubleshooting client computers to ensure optimal performance.
* Support the installation, maintenance, and field services for desktop systems used by County staff.
* Provide technical assistance for desktop-related issues across various County departments.
* Help install and configure Mobile Device Management (MDM) clients on mobile devices.
* Assist in maintaining and troubleshooting Virtual Desktop Infrastructure (VDI) environments.
* Gain hands-on experience with networking technologies, including TCP/IP, DHCP, and DNS.
* Learn to administer and support Microsoft Office and collaboration applications to improve productivity.
Minimum Education and Experience Requirements
* Currently enrolled in a degree seeking program at an accredited 4-year college or university with major course work in Computer
Science or closely related field.
* Experience or familiarity with troubleshooting network printers and supporting mobile devices and tablets.
* Basic knowledge of Windows applications and troubleshooting.Special Certifications and LicensesNone.* One year experience supporting VDI endpoints.
Preferences
* One year experience supporting mobile devices.
* One year experience supporting computers in an Active Directory Domain.
* Experience in replacing and reimaging PCs.
* Experience in supporting and troubleshooting Microsoft Office.
* Strong interpersonal and communication skills for effective customer support. - DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies and procedures related to the area of assignment.Conducts special studies in conjunction with a project; analyzes data and makes recommendations based upon research.Responsible for project assignments, research and analysis.Provides information and assistance to the general public and other governmental agencies.Prepares project reports and related data.Provides administrative support to agency.Performs related work as assigned.- WORK ENVIRONMENT
- Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
- SPECIAL INFORMATION
Competencies
- Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.- Ensures Accountability
Holds self and others accountable to meet commitments. Operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.- Drives Results
Consistently achieves results, even under tough circumstances. Does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.- Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.- Demonstrates Self-Awareness-Awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.- Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. Takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
