Community Engagement (Receptionist)

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health. Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability,

This position is responsible for maintaining a welcoming environment at the front desk while also supporting fundraising and administrative tasks. This dual role position requires excellent communication, organizational, and multitasking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet clients and visitors in a professional, supportive manner providing program and community information
• Manage telephone system main line for the facility including answering and directing calls and messages
• Triages individuals for the appropriate program and staff connections
• Engages, manages, and effectively works with person in crisis and high-risk, vulnerable client population
• Maintains a neat and welcoming entrance to the facility directing guests and visitors during office hours.
• Distributes direct clients service items with appropriate documentation and tracking
• Provide administrative assistance to the development department.
• Provides scheduling and documentation support for facility programs
• Order and maintain supplies, equipment, and custom printing. Maintains forms for facility, based on program and departments housed at facility, as assigned
• Maintain required regulation documents on bulletin boards and binders in the front office.
• Maintains databases, data tracking systems and reports, as assigned
• Prepares documents for assigned facility/department meetings
• Participate in maintaining structure and order in the facility by reporting and documenting incidents, concerns, and observations consistently
• Attend and participate in staff meetings, program meetings, and staff training as determined by Director
• Support the development team with donor database management, event planning, and fundraising campaigns.
• Process donations and prepare donor acknowledgments
• Maintain contact information and essential data in the agency donor database
• Maintain volunteer applications and time sheets
• Assist in the implementation of direct mail campaign materials, solicitations, and donor stewardship materials
• Manage 3rd Party Event applications and deliverables
• Engage staff in event participation
• Provide logistical support for development activities, including set up, participation, and volunteer organization

KNOWLEDGE, SKILLS, AND ABILITIES;

• Excellent verbal and written communication skills with the ability to communicate with diverse populations
• Strong interpersonal and customer service skills.
• Attention to detail and ability to prioritize tasks effectively.
• Ability to answer phones promptly and in a professional and courteous manner.
• Ability to maintain professional boundaries with clients and staff
• Ability to read and interpret documents
• Ability to handle confidential information appropriately
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public
• Ability to maintain professional demeanor while working with diverse populations
• Ability to follow written and verbal instructions and meet established deadlines
• Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Basic math skills required: addition, subtraction, multiplication, and division
• Ability to work independently with minimal direction
• Basic office equipment operation skills

EDUCATION AND WORK EXPERIENCE:

• High School diploma or GED Equivalent and one-year related experience and/or training. Related technical school training is preferred.
• Minimum (2) years’ customer service experience
• Moderate to Proficient CRM software preferred
• Experience in fundraising or nonprofit development is preferred
• Knowledge of HIV/AIDS preferred.

Important Notes:

Some physical effort may be required to push, move and life light objects less than 20 lbs. Position requires balance between task and people skills

Must pass all drug and background screening requirements

Broward House offers a comprehensive benefits package including medical, dental, vision, FSA, 401k, Short-Term Disability, Long- Term Disability, Paid Time Off, Wellness Day Off, Holidays

We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status