Director of Program Services

Job Type

Full-time

Description

I. JOB SUMMARY :

The Director of Program Services is responsible for the supervision of supportive and stabilization services provided at the Central Homeless Assistance Center, including housing focused case management, workforce development, and behavioral health. These responsibilities include client assessments, case planning, and group sessions, referrals to internal and external sources to ensure appropriateness and follow-through. The Director of Program Services works with other supervisors to facilitate effective methods of problem solving and the alignment of strategies. The Director of Program Services provides clinical supervision to assigned staff and effectively communicates with the leadership team. The Director of Program Services understands that Broward County operates a Low Barrier / Housing First model and that all clients' experience with homelessness should be rare, brief, and non-recurring.

II. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES :

1. Provides direct supervision to the individual staff members in the Program Services Department.

2. Ensures that staff appropriately identifies the needs of the clients, provides appropriate referrals, and follows up with resources to promote the client's successful achievement of the housing plan goals.

3. Ensures that client assessments, treatment plans, housing plans, and services provided are appropriate and properly documented.

4. Provides oversight to the staff and interns conducting group sessions and individual sessions, ensuring that all interactions are conducted in a respectful manner and allows for client choice for self-direction.

5. Intervenes and ensures that other staff intervenes effectively with clients in crisis situations, while remaining respectful of the client's concerns and needs.

6. Communicates and coordinates treatment within the multidisciplinary team environment in an effective manner.

7. Understands and implements the Agency's policies and procedures on a daily basis.

8. Provides ongoing staff education and counseling regarding clear, concise, and professional interventions consistent with the Low Barrier model, Agency's policies and procedures, and evidence-based practices.

9. Maintains a thorough knowledge of HIPAA guidelines and limitations. Ensures all staff members are working within these guidelines. Provides counseling for staff members regarding HIPAA and releases of information.

10. Coordinates the daily case conference team to review and discuss specific client cases, and provides guidance and direction to staff in deciding disposition of cases.

11. Recognizes and understands the innate differences that individual clients bring to the Agency and ensures the development of treatment plans, housing plans and the provision of referrals consistent with each individual's needs.

12. Observes clients and staff interactions and incorporates observations and feedback into supervision sessions with staff.

13. Recognizes the signs of abuse and neglect and, as a State of Florida Mandated Reporter, contacts DCF, local law enforcement, and the appropriate staff as needed.

14. Monitors, reviews, and approves documentation for housing focused case management, workforce development and behavioral health programs, including progress notes, activity logs, discharge summaries and any other data collection tools in use.

15. Acts as a subject matter expert in the ongoing development and maintenance of the electronic health records system and maintains a strong capacity to develop and analyze data reports from the system.

16. Maintains updated knowledge of substance abuse treatment and mental health interventions in supervising these services provided by staff.

17. All job requirements listed indicate the minimum level of knowledge, skill, and or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible to perform any other job-related instructions / tasks given by their supervisor, subject to reasonable accommodations.

Requirements

III. AGENCY EXPECTATIONS OF EMPLOYEE :

• All employees are expected to adhere to Agency Policies and Procedures.
• All employees are expected to dress appropriately and professionally.
• All employees are expected to attend required and / or assigned Agency trainings.
• All employees are expected to be courteous, polite and friendly both to our clients and to their fellow employees.
• All employees are expected to consistently report to work on time prepared to perform the duties of their position.

IV. QUALIFICATIONS :

Education / Experience : A Master's degree in Psychology, Social Work, Counseling or related field with at least two years of supervisory experience required. Licensed Practitioner of the Healing Arts (Mental Health Counseling, Marriage and Family Therapy, or Clinical Social Work) required. Proficient in Microsoft Office with excellent oral, written, and interpersonal communication skills. Knowledge of community resources and Managed Care Plans preferred. Must possess a valid Florida Driver's License.

V. WORK ENVIRONMENT :

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Director of Program Services works in settings of Broward Partnership, including offices, classrooms, group rooms as well as being involved in other areas of Broward Partnership programs both on and off campus. In addition, the position is active in the community as situations warrant, representing Broward Partnership.

Salary Description $70,000.00-$75,000.00

Salary Description

70,000.00-$75,000.00

Salary : $70,000 - $75,000