Outreach Case Manager

Our Story:

Founded in 1999, Broward Partnership is the largest comprehensive homeless services provider in Broward County and is dedicated to making our community a better place by helping people who are experiencing homelessness rebuild their lives. The Partnership achieves its goals by providing emergency shelter, permanent supportive housing interventions, and a complete array of health and social services for men, women and families with children experiencing temporary homelessness. The Partnership has won best practices awards from the Florida Department of Children & Families and the U.S. Department of Housing & Urban Development.

What are the primary needs and challenges you will be responsible for:

The Outreach Case Manager provides outreach, engagement, and Brief Strengths Based Case Management for Substance Abuse Prevention people experiencing homelessness, with the ultimate goal of moving clients into stable housing situations. Services will be provided in collaboration with the TaskForce Fore Ending Homelessness outreach teams in places where persons experiencing homelessness reside, including the streets, homeless encampments, and other places not meant for human habitation. The Outreach Case Manager works collaboratively with the Peer Support Specialist to identify clients willing to engage in case management services. The Outreach Case Manager works with each client to develop a case plan tailored to the client’s individual needs, and then works with each client to facilitate referrals to appropriate service providers in the community, with the ultimate goal of reducing or preventing the use and abuse of substances and transitioning clients to a stable housing situation.

Core Responsibilities:

• Works collaboratively with the Peer Support Specialist and TaskForce Fore Ending Homelessness outreach teams to engage persons experiencing homelessness and assess their immediate needs. Travels to various locations throughout Broward County where persons experiencing homelessness reside, including the streets, homeless encampments, and other places not meant for human habitation.
• Utilizes Brief Strengths-Based Case Management and Motivational Interviewing to collaboratively develop a case plan with a heightened focus on a quick transition to stable housing.
• Meets with the client in the community at least once a week to review client progress, service referrals, and follow-up on the implementation of the case plan.
• Educates the client of available community resources to promote substance abuse prevention and self-sufficiency. Facilitates service referrals based on the needs identified in the client’s case plan.
• Establishes and maintains a collaborative relationship with local landlords, real estate agencies, property managers, and rental communities to help clients obtain stable and permanent housing.
• Interfaces with other staff and agencies to expand the agency’s resource database, initiate referrals, and follow-up to ensure clients work towards a stable housing placement.
• Facilitates referral focused on helping clients learn skills, improve health, and foster interpersonal relationships, with the ultimate goal of obtaining and remaining in stable housing.
• Participates in multidisciplinary or other team meetings, in-service trainings, and other required meetings.
• Complies with documentation timeline and maintains timely and accurate documentation entries in required data systems to reflect professional activity and client progress. Maintains and updates all required documentation in accordance with funder regulations.
• Complies with HIPAA Privacy Rules and communicates pertinent clinical information, with necessary client consents.
• Generates specific activity reports in a timely manner and participates in the collection of clinical outcome data as directed by supervisory staff.
• Maintains assigned client records as required by program policies and procedures.
• Facilitates community resource availability based on client needs (birth certificates, identification, social security, legal and probation issues) to ensure maximum social integration.

Education/Experience:

A Master’s degree in Social Work or related field with at least two years of related experience. Training in Brief Strengths Based Case Management and Motivational Interviewing, Harm Reduction, “Housing First” principles, and street-based outreach. Proficient in Microsoft Office with excellent oral, written, and interpersonal communication skills and knowledge of community resources preferred. Must possess a valid Florida Driver’s License and safe driving record.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Outreach Case Manager works primarily where people experiencing homelessness reside, including the streets, homeless encampments, and other places not meant for human habitation, as well as settings of BP, including offices, classrooms, group rooms as well as being involved in other areas of BP programs both on and off campus. In addition, the position is active in the community and will as situations warrant, represent BP.

Broward Partnership is an EEO/Affirmative Action Employer and complies with all federal and state laws, and regulations. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by federal, state, or local laws.

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