Assistant General Manager - Smoky Mountains

You'll love being a member of the Grand Welcome Great Smoky Mountains team if you:

• Value working for the greater good of the organization while taking care of your fellow team members, knowing that we work best as a team.

• Are detail-oriented while using our systems and always double-checking your work.

• Approach each situation with ownership and a disciplined initiative, never sacrificing quality.

• Play to win by continued growth with zero loss in customer satisfaction.

• Want to make a difference in growing the company while maintaining a work-life balance.

Job Summary: The Assistant General Manager plays a vital role in supporting the overall operations and success of the company. This position assists the General Manager in overseeing the daily activities of the company, ensuring excellent customer service, efficient property management, and financial success. The Assistant General Manager collaborates with various teams, including guest services, housekeeping, and maintenance, to deliver exceptional guest experiences and optimize property performance.


Responsibilities:

Guest Journey Management:

• Assist the Guest Services team with the management of the guest journey from reservation confirmation through the guest stay and post-departure.

• Oversee property maintenance and property turnover between guest stays.

• Coordinate and manage vendors for property maintenance, repairs, and upgrades.

• Ensure efficient supply management for property operations.

• Maintain Assistant Field Manager (AFM) accountability and oversee day-to-day scheduling.

• Work closely with the Guest Services team to ensure accurate and timely communication with guests, addressing special requests, and resolving issues.

Operational Support:

• Assist the General Manager in overseeing all aspects of property operations, including guest reservations, housekeeping, maintenance, and inventory management.

• Conduct regular property inspections to ensure cleanliness, maintenance, and adherence to quality standards.

• Support the Guest Services team in responding to guest inquiries, concerns, and complaints promptly and professionally, aiming for guest satisfaction.

Vendor Relations:

• Manage housekeepers to ensure homes are cleaned on time and always meet our brand standards.

• Coordinate with vendors for property maintenance, repairs, and upgrades.

Staff Management and Training:

• Manage all AFMs ensure adherence to all expectations.

• Responsible for initial training of all AFMs and continual education.

• Provide guidance and support to team members, fostering a positive and collaborative work environment.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience in property management, hospitality, or a similar role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Detail-oriented with exceptional organizational and problem-solving abilities.

• Proficient in property management systems and relevant software applications.

• Familiarity with vacation rental industry practices and trends.

• Knowledge of local regulations and compliance requirements.

• Ability to work in a fast-paced, dynamic environment.

If you want to come work, learn, and consistently hit your KPIs, you'll be recognized and rewarded. These include Client Referral Bonuses and a competitive salary scale with territory growth.

Job Type: Full Time

Expected hours: Salary

Pay: $50,000 - $56,000 per year

Schedule:

• 40 hours per week, to be determined based on need

Benefits:

• Competitive salary with a compensation bonus for closing new client leads

• Opportunities for advancement within a growing community

• Training and support to enhance skills and knowledge

• Health, vision, & dental insurance 401k offerings

• Provided equipment for the job

• Positive and dynamic work environment with a supportive team

Requirements:

• Driver's License

• Reliable vehicle

• Ability to climb stairs

Experience:

• 1 Year Management Experience Required


Work Location: In-person, multiple homes across the area