Front of House Staff

Job Title: FOH Team Member - Expo, Cashier, or “Flex FOH”

Location: New York City, NY

Company: Brown Bag Sandwich Co.

Brown Bag Sandwich Co. is the first chopped sandwich concept in NYC. We are looking for an organized individual to join our Front of House (FOH) team. You will be responsible for managing the smooth flow of sandwich orders from our kitchen to the customer. Whether you’re working as an Expo, Cashier, or Flex FOH, you will be responsible for managing the flow of orders, assisting the kitchen team, ensuring the quality of the food, and delivering excellent customer service. 

Key Responsibilities:

• Lead Sandwich Order Flow:
• Oversee the sandwich-making process by instructing the kitchen staff on which sandwiches to make based on incoming orders (both in-house and online). You will be supported by our Kitchen Display Screen to prioritize orders in real-time.
• Timing & Coordination:
• Coordinate the timing of dropping batches of hot sandwiches or cold sandwiches when inventory is low on busy days.
• Wrap & Package Orders:
• Carefully wrap sandwiches and assemble orders to ensure they are complete, visually appealing, and ready for service. Confirm that each order is correctly prepared and packaged before hand-off
• Quality Control:
• Inspect the final product of each sandwich before it leaves the kitchen to ensure it meets our quality standards. Provide constructive feedback to kitchen staff if a sandwich requires improvement or adjustments.
• Customer Engagement:
• Interact with customers in a friendly, engaging, and informative manner. Answer questions about our menu items, suggest sandwiches, and help create an overall positive customer experience.
• Flex to Cashier or Delivery Support:
• Be flexible and ready to assist at the cash register, take payments, or package sides and drinks as needed. Support the team by handing off orders to delivery drivers or customers directly.

Qualifications:

• Previous experience in a fast-paced foodservice environment (Expo, Cashier, or similar roles) preferred.
• Strong communication skills with the ability to provide clear, concise instructions to kitchen staff.
• Ability to multitask and stay organized while managing the flow of orders.
• A keen eye for food quality and presentation, with the ability to give constructive feedback.
• Positive attitude and a passion for customer service.
• Must be able to stand for long periods and handle the physical demands of the role.
• Flexibility to work in different FOH roles as needed (Expo, Cashier, Delivery Support).

What We Offer:

• Opportunity to be a part of a unique and innovative food concept in NYC.
• Friendly and supportive work environment.
• Competitive pay and potential for growth within the company.
• A chance to help shape the future of Brown Bag Sandwich Co. as we expand and evolve.
• Employee discount

Pay:

• $19/hour
• Estimate of $100-$200 per week in tips