Benefits Specialist

Our Culture

Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

About the Role:

The Benefits Specialist will support a dedicated large national account customer working collaboratively with members of their benefits team to provide a variety of program and project management activities in the administration of group Health & Welfare benefits. This role supports our client, a large insurance carrier with a prime focus on their vendor management and benefit offerings with an emphasis on Leave programs. Preference for candidate in the Dallas, TX area willing to work a hybrid-schedule.

Core Responsibilities: include the following. Other duties may be assigned.

• Establish strong relationships with employees, internal resources, and vendor partners to drive success for all benefits programs and support the day to day needs of the client.
• Act as point person and project manager for select benefit programs, with coordination between carriers, vendors, brokers, and the benefit team based on client preferences.
• Serve as a subject matter expert for questions/escalations related to the administration and entitlement of Federal, State, and Local Leave programs.
• Gather vendor specific metrics and create an ongoing scorecard/reporting results on an ongoing basis to gauge overall program performance and employee experience.
• Support benefit related questions from employees, including during client sponsored benefit related events.
• Provide regular updates and guidance to benefits team, Benefit Vendors, Benefits Administration vendor, and HR partners on applicable benefits and processes through project team meetings and status presentations.
• Participates or assists with other benefits projects and specific duties as needed for the client or on behalf of the client.
• Support the development and revisions of employee communications, including benefits outlined within the employer’s intranet benefit’s page.
• Other duties may be assigned to assist the benefits team with day-to-day benefits administration task including compliance (such as inquiries from internal teams like HR and legal teams), employee issue resolution, appeals research, communication development, training, internal audits, etc.

Skills Needed:

• Bachelor’s Degree or equivalent work experience preferred
• Minimum 3-5 years of experience in Employee Benefits and Benefits Administration
• Strong problem-solving skills, ability to understand complex plan designs and documents
• Ability to work with ambiguity, in a frequently changing, fast-paced environment
• Ability to prioritize work and execute multiple projects and tasks in parallel
• Proven ability to communicate effectively, both verbally and in writing
• Proven experience in all Microsoft Office applications, specifically Excel expertise with ability to use “vlookup” and other standard formulas, SharePoint, PowerPoint, Outlook, and Word