What are the responsibilities and job description for the Vice President, Brand & Customer Experience position at Brown & Brown Insurance?
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown's Programs Segment is seeking a Vice President, Brand & Customer Experience for our team in San Diego, California.
Brown & Brown, Inc. (NYSE : BRO) is a leading insurance brokerage firm, delivering risk management solutions to individuals and businesses since 1939. With approximately 16,000 teammates and 500 locations worldwide, we are committed to providing innovative strategies to help protect what our customers value most. Our organization includes three segments : retail, wholesale brokerage, and programs. The programs segment, Arrowhead Programs, offers one of the largest portfolios of insurance program business worldwide, spanning commercial, personal, professional liability, public entity, and specialty insurance. Through partnership with top-rated insurance companies, our managing general underwriters and program administrators deliver a portfolio of niche offerings to address the specialized needs of policyholders. For more information, please visit
www.ArrowheadPrograms.com
We are looking for a dynamic Vice President, Brand & Customer Experience (CX) to lead the implementation of our brand’s identity, establish brand management, drive engagement, and foster a customer-centric culture. This pivotal role requires a proven track record in building brand equity, establishing voice-of-customer programs, and leading teams to achieve measurable results.
WHAT YOU'LL DO :
- Strategy Development : Lead the creation and implementation of a comprehensive brand strategy that aligns with business goals and enhances brand perception.
- Brand Architecture and Product Mix : Oversee the brand architecture, product mix, and inventory to meet market demands and support the brand strategy.
- Brand Campaigns : Plan and execute brand campaigns to increase brand awareness, drive customer retention, and support business objectives.
- CX Strategy Development & Long-Term Engagement : Establish a strategy that delivers measurable impact, aligns with the company’s vision, and fosters long-term customer engagement and loyalty.
- Customer-Centric Culture : Promote a customer-centric culture across the organization, ensuring customer needs and feedback are captured systematically, reported, and improved upon.
- Performance Metrics : Establish and track key performance indicators (KPIs) to measure the effectiveness of CX initiatives and drive continuous improvement.
Collaboration and Leadership :
WHAT YOU'LL NEED :
WHAT WE OFFER :
Salary Range : $165,000.00 - $180,000.00 depending on experience
Pay Range
150,000.00 - $165,000.00 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and / or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including :
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power to Be Yourself
We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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Salary : $150,000 - $165,000
