Workers' Compensation Claim Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We are seeking an experienced Workers' Compensation Claims Manager to join our team in Tacoma, WA. In this role, you will be responsible for overseeing the entire claims process, ensuring compliance with state regulations, and delivering exceptional service to our clients and stakeholders.

How You Will Contribute

• Review and evaluate materials from the employer, L&I, and medical sources.
• Organize and prioritize work and new claims based on multiple criteria.
• Work with the employer to effectively investigate, respond to, and mitigate claims.
• Assist clients with identifying light duty opportunities and implement return-to-work strategies.
• Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment.
• Use all available information to develop plans of action for each claim.
• Advise and educate clients on best practices for workers' compensation.
• Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for clients.
• Communicate with L&I employees and advocate on behalf of clients
• Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for clients
  
  

Skills & Experience To Be Successful

• College degree preferred but not required with appropriate work experience.
• Experience with Washington workers' compensation claims management is required.
• Experience with commercial insurance industry basics preferred but not required.
• Excellent oral and written communications skills.
• Analytical, detail-oriented, with a commitment to accuracy. Must be able to self-check work.
• Proficient with Microsoft Tools, Outlook, Word, especially Excel and PowerPoint
• Good people skills and ability to work well in a team environment
• Self-starter
• Highly organized and deadline focused
  
  

Pay Range

31.25 - 38.46 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
  
  

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.