What are the responsibilities and job description for the Hotel Night Auditor position at Brown County Inn?
Brown County Inn is seeking a part-time night auditor. Flexible on which days of the week, depending on availability. Shifts are 11pm to 7am. 1-2 shifts per week. This position could be combined with another open position - part-time 3-11 - for someone seeking a full time job.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and respond to guest inquiries
- Assist guests with requests and provide information about hotel amenities and local attractions
- Handle guest complaints or issues with patience and professionalism
- Process daily audit, payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure a smooth guest experience
Qualifications:
- Previous experience working in a customer service role, preferably in a hotel or hospitality setting
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and the ability to handle difficult situations calmly
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15
