What are the responsibilities and job description for the Assistant Director of Public Safety Communications position at Brown County, WI?
Job Summary
Under the direction of the Public Safety Communications Director, manages the day to day operations of the emergency communications center and acts as Director, in Director’s absence.
Essential Duties
Oversees the employee training program ensuring current and new employees are trained in the proper methods and procedures.
Develops shift bulletins to ensure proper staffing each year.
Evaluates performance of staff; implements performance improvement plans when necessary and performs corrective actions and terminations of staff as appropriate.
Direct supervision of the Communications Supervisors.
Knowledgeable on the County’s financial system.
Create and manage the Pay for Performance program for the Department.
Forms and maintains positive working relationships with agency department heads and personnel.
Approves payroll.
Resolves disputes between Telecommunicators and Supervisors.
Successfully works with staff to plan the future of the Department.
Assists in establishing and modifying department policies and procedures.
Ensures the policies and procedures of the various dispatch positions are standardized.
Makes decisions on commendations and disciplinary action as appropriate.
Coordinates the hiring of department operations personnel.
Provides technical and operational input for the budget process.
Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations.
Develops technical specifications for CAD, phone, and other dispatch software purchases.
Prepares 5-year Capital Budget Plan.
Serves as Project Manager for Capital Projects.
Coordinates LEAN events in the Department.
Assists with 5-year Strategic Planning.
Monitors compliance with regulatory standards and statutes to maintain required certifications for operation.
Ensures that all complaints are investigated and addressed according to Policy and Procedures.
Manages the installation, operation and maintenance of Communications Center equipment.
Assists the director in preparing and administering the Public Safety Communications Center budget.
Develops and implements a public information program for citizen access to the 911 system and makes public presentations.
Oversees the Peer Support Team.
Is aware of County resources and can direct staff in utilizing them.
In Director’s absence, attends advisory and legislative board and committee meetings.
Develops shift bulletins to ensure proper staffing each year.
Evaluates performance of staff; implements performance improvement plans when necessary and performs corrective actions and terminations of staff as appropriate.
Direct supervision of the Communications Supervisors.
Knowledgeable on the County’s financial system.
Create and manage the Pay for Performance program for the Department.
Forms and maintains positive working relationships with agency department heads and personnel.
Approves payroll.
Resolves disputes between Telecommunicators and Supervisors.
Successfully works with staff to plan the future of the Department.
Assists in establishing and modifying department policies and procedures.
Ensures the policies and procedures of the various dispatch positions are standardized.
Makes decisions on commendations and disciplinary action as appropriate.
Coordinates the hiring of department operations personnel.
Provides technical and operational input for the budget process.
Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations.
Develops technical specifications for CAD, phone, and other dispatch software purchases.
Prepares 5-year Capital Budget Plan.
Serves as Project Manager for Capital Projects.
Coordinates LEAN events in the Department.
Assists with 5-year Strategic Planning.
Monitors compliance with regulatory standards and statutes to maintain required certifications for operation.
Ensures that all complaints are investigated and addressed according to Policy and Procedures.
Manages the installation, operation and maintenance of Communications Center equipment.
Assists the director in preparing and administering the Public Safety Communications Center budget.
Develops and implements a public information program for citizen access to the 911 system and makes public presentations.
Oversees the Peer Support Team.
Is aware of County resources and can direct staff in utilizing them.
In Director’s absence, attends advisory and legislative board and committee meetings.
Minimum Qualifications Required
Education and Experience:
Bachelor’s Degree in Business Administration, Criminal Justice, Public Administration or related field preferred, six years experience in emergency dispatch center, plus five years supervisory experience in emergency dispatch center. Completion of the NAED Communication Center Manager Course preferred. Experience with a multijurisdictional computer assisted dispatch and enhanced 9-1-1. Or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Licenses and Certifications (within one year of hire):
TIME System Certified
T.A.C. Certification
C.P.R. Certified
Emergency Medical Dispatch (EMD) Certified
Peer Support Training
FEMA-I.C.S. Certified levels 100, 200, 700
Bachelor’s Degree in Business Administration, Criminal Justice, Public Administration or related field preferred, six years experience in emergency dispatch center, plus five years supervisory experience in emergency dispatch center. Completion of the NAED Communication Center Manager Course preferred. Experience with a multijurisdictional computer assisted dispatch and enhanced 9-1-1. Or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Licenses and Certifications (within one year of hire):
TIME System Certified
T.A.C. Certification
C.P.R. Certified
Emergency Medical Dispatch (EMD) Certified
Peer Support Training
FEMA-I.C.S. Certified levels 100, 200, 700
Knowledge, Skills & Abilities
Knowledge of public safety radio and computer-aided dispatching methods, systems, and equipment.
Knowledge of Public Safety Answering Point (PSAP) phone systems
Knowledge of principles and practices of law enforcement, fire and EMS dispatching in a metropolitan, rural, full-time and volunteer context.
Knowledge of all phases of emergency communications.
Knowledge of state, federal and local laws, rules, statutes, and regulations as it relates to public safety telecommunications.
Knowledge of supervisory personnel practices and procedures.
Knowledge of fiscal budgeting principles and practices.
Knowledge of basic data and emergency processing principles.
Knowledge of capital and operational budgeting and basic accounting procedures
Knowledge of and ability to utilize a computer and required software.
Ability to manage time and organize workloads to ensure completion and accuracy.
Ability to communicate clearly and effectively both orally and in writing.
Ability to interpret and analyze programs, policies, and procedures regarding personnel and fiscal matters.
Ability to develop training and procedural documents for the department.
Ability to establish and maintain effective working relationships with staff, officials from other municipalities and the public.
Ability to interpret data produced by data processing systems.
Ability to work the required hours of the position, including being on call for 24/7 operations
