Outpatient Clinic Clerk Receptionist

Performs receptionist and general clerical work under basic supervision, while also exercising independent judgment in transactions with the public. Responsible for patient appointment scheduling, and answering and redirecting incoming calls, requiring familiarity with departmental programs, operations, and agency staff. Processing medical records, compliance standards, data processing, receiving the public and providing customer service is all included in this position.

Schedules and manages patient appointments using an electronic health record, as instructed, and maintains appropriate records.  Utilizes judgment based on provider preferences.

Acknowledges and greets clients/visitors as they arrive, directing them and providing information. Notifies appropriate staff person when a client/visitor has arrived and/or is waiting for an appointment.

Maintains a professional and friendly demeanor with all internal and external customers, clients, and staff members.

Maintains the confidential nature of client and business information, records and documents per departmental standards and State/Federal Confidentiality Laws.

Answers incoming phone calls and inquiries of a general nature or refers inquiries to the proper staff member or department.

Receives and/or relays messages to proper department or employee, either in paper or electronic format depending upon the information. 

Assists with requesting records and the patient intake process.

Scans paper records to the electronic health record, making sure there is attention to detail with correct program selection and naming conventions.

Coordinate client services to make sure there is continuity of care.

If applicable, receives payments, issues receipts and accounts for monies handled.

Performs data entry of agency/departmental information. 

Obtains information from public, clients and/or staff members for completion of forms and documents.   Ensures regulatory compliance with forms, documents, and medical records.

Maintains computer information system(s), especially Client data and demographics.  

Develops and maintains files according to departmental standards.

Prepares office for business and closes office on a daily basis.

 Utilizes word processing systems to prepare correspondence, memorandums, lists, reports, and other documents.

Assists with various projects and programs as needed.

Maintains a clean, safe and organized working environment.

Attends in-service training and meetings, as required and necessary to carry out responsibilities of the position.

Performs related functions as assigned.

Education and Experience: 

High School Diploma or equivalent (GED), plus one year of relevant office experience, preferably medical office; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.

Excellent phone etiquette.

Ability to thrive at work with minimal supervision and to exercise good independent judgment.

Knowledge of general office procedures.

Ability to work a flexible schedule in order to cover early evening hours and provide coverage for other staff during their time off.

Strong skills in current software programs (i.e. MS Office – Word, Excel, Outlook and Access).

Skills in typing, record keeping, filing and other general clerical duties.

Ability to operate a variety of standard office equipment such as computers, keyboards relating to personal computers and terminals, calculators, copiers, fax machines, etc.

Typing speed of 40 net words per minute or greater.

Strong written and verbal communication skills.   Ability to communicate with a diverse population.

Ability to print and write legibly.

Ability to understand and carry out oral and written instructions.

Ability to establish and maintain effective working relationships with staff and the public.

Ability to work the required hours of the position.

OTHER REQUIREMENTS:

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files.

Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

Extended periods of sitting; intermittent standing and walking.

Using hand(s) for single grasping, fine manipulation, pushing and pulling, and operating controls.

Frequent bending, twisting, squatting; occasional reaching.

Communicating verbally in a clear manner.

Distinguishing sounds at various frequencies and volumes.

Distinguishing people, objects and written materials at varied distances under a variety of light conditions.

Salary : $20