Public Health Assistant

This position shares these duties among a staff of five teammates.  Be a member of a team that assists professional staff with public health services in areas such as immunization program, licensing, animal bites, and clerical support functions. Bilingual staff provide health services by interpreting for clients in a variety of settings including by telephone, in office, in client homes and at community events and translating written documents.

Environmental Unit

• Assist public with application and securing payment for licenses, citations, fines and/or fees and enter into the Wisconsin HealthSpace database
• Run software program to prepare licenses each year. Send out licenses and receive and enter licenses payments into Brown County financial system and HealthSpace. 
• Respond to and evaluates noise and odor complaints, maintain and file report and forward reports to sanitarian for possible citation if applicable.

Nursing Unit

• Perform rabies surveillance including coordinate with local law enforcement, citizens, and animal clinics regarding animal bites, tracking individual incidents for compliance, including quarantine and vet checks and gather quarantine documentation to process until completion of case
• Review and process all incoming reportable communicable diseases and follow departmental policies and procedures based upon of type of disease incident.  
• Inventory vaccine to assure adequate supply of vaccine for clinics, monitor expiration dates for rotation with other vaccine providers. Order VFC, and private stock vaccines. Maintain clinic medical supplies necessary for use at clinics and other public health programs.
• Responsible for specific duties such as running reports and entering data into the Wisconsin Electronic Disease Surveillance System (WEDSS) and Wisconsin Immunization Registry (WIR).
• Assists in the on-site set-up of vaccine clinics, including transport of vaccinations, establishing an efficient registration process and flow specific to each service site. Assesses client’s vaccination needs and ensures information is matched to their paperwork and electronic registration software.

Support Services Unit

• Responsible for answering, triaging, and/or providing immediate assistance which requires judgment, initiative, and specialized knowledge of department programs. Respond or redirect emails and faxes.
• Interact positively with internal and external customers. Communicates and interacts effectively and respectfully with employees, supervisors, individuals from other organizations, and customers.
• Must effectively maintain full confidentiality of the client information. Knowledge of HIPAA compliance standards and all aspects of client privacy practices.

MATERIALS AND EQUIPMENT USED:
General Office EquipmentEducation, Training and Experience:  
 Associate Degree in health sciences is preferred. Must possess any combination of training and experience equivalent to two (2) years of clerical experience. Work with culturally diverse populations, the ability to work with an interdisciplinary team and offer excellent customer service and general computer and data entry experience are preferred.

Special Requirements:
Work schedule requires flexibility to work outside of core business hours which includes occasional early evenings and occasional Saturdays for special events.

Licenses and Certifications:

• Valid Wisconsin driver’s license; must have a dependable, insured vehicle for use during work
• Must possess or have ability to obtain a valid CPR certification within one year.

• Excellent communication, organizational, and problem-solving skills. 
• Knowledge of and ability to utilize a computer and required software (including Microsoft Office Suite products (Excel, Word, and Outlook).
• Ability to work independently with minimal supervision. 
• Ability to work effectively with widely diverse population groups and under different environmental conditions. 
• Ability to provide consistent and excellent customer service
• Ability to recognize and  maintain confidential information
• Ability to exercise independent judgment and decision making in regard to answering questions, giving directions, and seeking help.
• Ability to participate in clinics, and other work-related activities. 
• Ability to complete data entry, filing, and other record keeping activities.

• Ability to establish and maintain effective working relationships with staff, interdisciplinary team, and the public.
• Ability to effectively communicate orally and in writing
• Ability to work the required hours of the position
• Has ability to demonstrate Tier 2 Core Competencies for Public Health Professionals, including:
  1. Data Analytics and Assessment Skills (1.1, 1.2, 1.3)
  2. Policy Development and Program Planning Skills (2.2)
  3. Communication Skills (3.2)
  4. Health Equity Skills (4.1, 4.3)
  5. Community Partnership Skills (5.3)
  6. Public Health Science Skills (6.1, 6.2)
  7. Management and Finance Skills (7.2, 7.4, 7.8, 7.9, 7.10, 7.11)
  8. Leadership and Systems Thinking Skills (8.5, 8.6)

Additional Knowledge, Skills and Abilities for Bilingual Staff:

• Ability to speak and write English and secondary language(s) fluently and effectively.
• Ability to communicate effectively in English and secondary language(s) through writing, translating and interpreting conversation, documents, and medical terminology from English to secondary language (and vice versa)

PHYSICAL DEMANDS:

• Lifting 50 pounds maximum with frequent lifting and/ or carrying of objects weighing up to 20 pounds.
• Intermittent standing, walking, sitting; occasional driving.  
• Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing pulling or operating controls.  
• Occasional twisting, squatting, and climbing; frequent bending and grappling.   
• Communicating orally in a clear manner.  
•  Distinguishing sounds at various frequencies and volumes.  
• Distinguishing people or objects at varied distances under a variety of light conditions.

*This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in description.

Salary : $21 - $23