What are the responsibilities and job description for the Service Advisor position at Brown-Daub Dealerships?
The Brown-Daub Family of Dealerships has immediate openings for experienced Service Advisor at several of our locations…
What's the Brown-Daub advantage? We are a family-owned dealership with over 80 years’ experience and have a long history of supporting the Lehigh Valley community. We are looking for energetic, friendly, and reliable individuals to help make out team even stronger!
Job Summary:
It is the responsibility of this position to greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, the SA will estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services.
Brown-Daub Offers:
- Competitive wages
- Paid Vacation
- Company Paid Life Insurance
- Health Insurance Benefit Plan (Medical, Dental, more…)
- 401k savings plan with company match
- Career progression opportunities
Service Advisor Responsibilities:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Service Advisor Qualifications:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional and well-dressed appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $48,000.00 - $61,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $48,000 - $61,000