What are the responsibilities and job description for the Parts and Service Sales Representative position at Brown Equipment, LLC?
At Brown Equiment Company (BEC), we take pride in providing top-tier equipment, parts, and service solutions to our customers. Our success is built on a strong foundation of BEC Blue Values, which guide our work every day:
💙 Make Service First — and when customers say jume, we say how high
🔥 Have Passion for Our Work - and seek a sense of accomplishment
✅ Hold Ourselves Accountable — meet our commitments to others
📈 Continuously Improve — and see only opportunities, never problems
🤝 Enjoy Working with Others — and cannot imagine it any other way
🎉 Celebrate the Wins — no matter how big or small
💖 Give Grace — and know we are not perfect and forgive others easily
💡 Find Solutions — and take quick and decisive action
POSITION SUMMARY
The Parts and Service Sales Representative (PSSR) is responsible for driving revenue by promoting and selling parts and service solutions to new and existing customers. This field-based sales role requires a conultative approach to identify customer needs, provide tailored service solutions, and and maintain long-term relationships. The PSSR will leverage their knowledge of BEC's products and competitor offerings to differentiate our solutions and expand market share.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to execute each duty effectively. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to execute each duty effectively. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Develop and maintain in-depth knowledge of BEC's parts and service offerings to effectively communicate value to customers
- Actively prospect, promote and close sales for parts and service solutions to new and existing customers, achieving assingned sales targets
- Regularly visit current and potential customers within the assigned territory to build relationships and identify new sales opportunities
- Collaborate with Equipment Consultants, Service Team Leads and Inside Sales Support to share insights to develop targeted sales strategies
- Cultivate and nurture strong customer relationships to address immediate service needs
- Promote ongoing service and parts strategies to include Preventive Maintenance service agreements, warranty expirations, complimentary module inspections, etc.to increase service sales
- Deliver customer training and support on equipment maintenance best practices
- Differentiate BEC from competitors by providing consultative, value-driven solutions to customers
- Utilize CRM/ERP software to track customer interactions, sales pipeline, and follow-ups
- Stay informed on industry trends, competitor products, and customer needs to adjust sales strategies accordingly
KNOWLEDGE, SKILLS AND ABILITIES
- Must reside within the assigned sales territory and be able to travel daily for customer visits
- Strong interpersonal and relationship-building skills with the ability to develop long-term customer partnerships
- Proven ability to multi-task, prioritize effectively, and manage multiple accounts simultaeously
- Self-motivated, goal driven and able to work independently while collaborating with internal teams
- Ability to frequently lift and move parts or equipment, up 75lbs, as needed for demonstrations or customer support
- Technical aptitude with mechanical, electrical and hydraulic systems is a plus
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent; Bachelor’s degree in Business or a related field preferred
- 3 years of prior sales experience, preferably parts and service
- Experience in using CRM/ERP systmes preferred
