What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Brown Heating, Cooling and Plumbing?
Looking to work where you'll feel **VALUED** **RESPECTED** and **APPRECIATED** as an employee? APPLY NOW!
Brown Heating, Cooling, and Plumbing/Venice Cooling, Heating, and Plumbing, a local residential HVAC and plumbing company is looking for a dispatcher to handle outbound calls and schedule maintenance and service visits.
Qualifications:
Brown Heating, Cooling, and Plumbing/Venice Cooling, Heating, and Plumbing, a local residential HVAC and plumbing company is looking for a dispatcher to handle outbound calls and schedule maintenance and service visits.
Qualifications:
- The applicant will need to have experience in the air conditioning field (or similar service trade).
- Be able to set outbound maintenance and service calls/leads.
- Have a clear and pleasant customer service voice and positive attitude.
- Also must have a good understanding of computer usage, including but not limited to Microsoft, email, Windows systems.
- Dispatching software / CRM used is "Service Titan". Any trade software experience is a plus but will train.
Responsibilities:
- Familiarizing yourself with essential details of our products and services, offers, specials, and promotions.
- Calling prospective clients and scheduling appointments.
- Accepting inbound calls from prospective clients as they arise.
- Fielding basic questions and concerns about the products and services we offer.
- Scheduling a consultation between the prospective client and a Technician or Sales Representative.
- Keeping a detailed log of calls, including those which were not answered or problems solved.
- Keeping a detailed log of parts ordered, statuses, updating customers
- Attempting to contact prospective clients who you have been unable to contact.
- Informing the Manager of related complaints that warrant addressing.
- Scheduling job go-backs and return trips from installs and failed inspections.
Hours are 730-330, Monday through Friday. Pay DOE.