Demo

Dispatcher/Customer Service Representative

Brown Heating, Cooling and Plumbing
Venice, FL Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/19/2025
Looking to work where you'll feel **VALUED** **RESPECTED** and **APPRECIATED** as an employee? APPLY NOW!

Brown Heating, Cooling, and Plumbing/Venice Cooling, Heating, and Plumbing, a local residential HVAC and plumbing company is looking for a dispatcher to handle outbound calls and schedule maintenance and service visits.

Qualifications:
  • The applicant will need to have experience in the air conditioning field (or similar service trade).
  • Be able to set outbound maintenance and service calls/leads.
  • Have a clear and pleasant customer service voice and positive attitude.
  • Also must have a good understanding of computer usage, including but not limited to Microsoft, email, Windows systems.
  • Dispatching software / CRM used is "Service Titan". Any trade software experience is a plus but will train.

Responsibilities:
  • Familiarizing yourself with essential details of our products and services, offers, specials, and promotions.
  • Calling prospective clients and scheduling appointments.
  • Accepting inbound calls from prospective clients as they arise.
  • Fielding basic questions and concerns about the products and services we offer.
  • Scheduling a consultation between the prospective client and a Technician or Sales Representative.
  • Keeping a detailed log of calls, including those which were not answered or problems solved.
  • Keeping a detailed log of parts ordered, statuses, updating customers
  • Attempting to contact prospective clients who you have been unable to contact.
  • Informing the Manager of related complaints that warrant addressing.
  • Scheduling job go-backs and return trips from installs and failed inspections.

Hours are 730-330, Monday through Friday. Pay DOE.

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