What are the responsibilities and job description for the Seasonal After-Hours Customer Service Representative position at Brown Heating & Cooling?
Overview
Looking to TRADE up to a better opportunity? We is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team in Alabama. This is a seasonal position, great for teachers this summer! The Remote After-Hours Customer Service Representative position is paid hourly.
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We are a leading provider of HVAC, plumbing, electrical, and generator services with multiple locations across several states.
We are seeking a dedicated and empathetic Remote After-Hours Customer Service Representative to join our team. This part-time position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations.If we sound like the perfect fit for you, apply today!
We are an Equal Employment Opportunity Employer
What you will do:
- Answer incoming calls from new and existing customers
- Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
- Schedule service calls and appointments for customers
- Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
- Work collaboratively with a remote team to share information, address challenges, and provide support when needed.
- Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.
Who you are:
- Strong communication and interpersonal skills.
- Ability to manage and prioritize tasks in a fast-paced environment.
- Empathetic and customer-focused approach.
- Available to work part-time hours during evenings, weekends, and holidays.
- Willing to work remotely, but located in Central Louisiana or South Alabama
Requirements:
- High-speed internet connection at the remote site.
- Dedicated home office setup.
- Ability to plug the computer into the modem for a stable connection.
- Comfortable using computer and phone systems for remote work.
- Flexible and teamwork focused.
- Available to work on weekends and holidays
Benefits:
- Comprehensive training provided.
- Provided computer and phone for work purposes.
- Opportunity to work with a dynamic and supportive remote team.
If you are a customer-focused individual with excellent communication skills and the ability to thrive in a remote environment, we invite you to apply for this exciting opportunity to contribute to our team's success.
