What are the responsibilities and job description for the Personal Lines Customer Service Representative P&C INSURANCE position at Brown Insurance Services?
🌟 Join Brown Insurance Services as a Personal Lines Customer Service Representative! 🌟
Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team!
Responsibilities:
- Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy.
- Process policy changes, and additions to meet clients' evolving coverage needs.
- Assist clients with insurance policy renewals and rewrites.Â
- Obtain quotes and coverage options for new policies and policy amendments based on client's needs.Â
- Review policy with clients.Â
- Handle policy cancellations and reinstatements while following company guidelines and regulations.
- Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed.
- Maintain accurate data entry in our management system.Â
- Educate clients on various personal insurance products, coverage options, and risk management strategies.
- Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery.
Requirements:
- High school diploma or equivalent
- Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry.
- Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance.
- Familiarity with insurance policy terms, coverage types, and industry regulations.
- Communicate effectively with clients, team members, and insurance carriers.
- Strong problem-solving skills and the ability to address client concerns with empathy and professionalism.
- Detail-oriented with exceptional organizational and time-management abilities.
- Proficient computer skills, including experience with agency management systems and Microsoft Office Suite.
- Ability to multitask and manage multiple priorities.
- Active 4-40, 20-44, 2-20 License
- Prior experience (preferred).
Benefits:
- Base $50k - $55k based upon experience and license
- Competitive commission
- Bonus plan
- PTO included
- Health Insurance – Employer pays majority for the primary insured
- Dental/Vision/Aflac Available – Employee cost
- 401k After 12 Months - Employer 4% match
