Medical Secretary - Surgery - MOC 370

General Summary

Functions as the Medical Secretary at MOC-370 (2 Dudley St.) and reports to the office supervisor/practice manager. Primary responsibility is to provide medical secretarial support in the practice. This is a full-time, 40 hours/week role, M-F 8:30AM-5:00PM.

Works with physicians, secretarial and clinical staff to facilitate patient-centered care. Proficiency using computer software, electronic medical records, and practice management systems for appointment scheduling. Demonstrates an understanding of the organization, its policies and procedures related practice operations. Displays professionalism while addressing patient issues. Adheres to HIPAA guidelines.

Essential Functions

Provides patients and families with a welcoming professional demeanor.

• Answers all incoming telephone calls and responds to messages retrieved from the answering service, refers calls to the appropriate person as needed and follows through to ensure timely response.
• Monitors and manages proper handling of all incoming referrals (fax, phone, EMR) and schedules appointments in a timely manner.
• Ensures accuracy of all patient demographic information and pertinent data in the patient’s medical record.
• Prepares patient charts prior to the office visit verifying that all necessary paperwork and/or test results are available for the scheduled appointment.
• Ensures efficient practice patient flow.
• Schedules office appointments, office procedures, tests, imaging studies, in-patient and out-patient procedures. Ensures all necessary paperwork is submitted to the appropriate hospital department. Contacts patients and families as necessary.
• Obtains referrals for office visits, authorizations for surgical procedures/tests, and diagnostic imaging.
• Maintains tracking mechanisms to ensure timely receipt of patient’s imaging and pathology results.
• Obtains proper authorization and submits timely release of patient’s medical record form.
• Manages all surgical services billing and hospital services billing performed by the physician with timely submission of operative notes and accompanying documentation to the Billing Office.
• Completes all insurance, TDI, and Workers Comp forms.
• Assists with completion and timely submission of credentialing and reappointment applications.
• Coordinates administrative appointments and meetings for designated physician(s).
• Prepares and submits check requests.
• Maintains up to date CME files.
• Updates physician information on the CAQH (Council for Affordable Quality Healthcare) website (if applicable)
• Coordinates transcription for the physician(s), if applicable.
• Other duties, as assigned by the office supervisor/practice manager.
  
  

Minimum Knowledge, Skills And Abilities

Graduate of an accredited medical secretarial school or college preferred.

• Three years’ experience in a medical-surgical office setting required.
• Medical terminology required.
• Knowledge of ICD-10 and CPT codes.
• Computer literate with working knowledge of Microsoft office software, Electronic Medical Record and computerized appointment scheduling systems.
• Be comfortable with multi-tasking in a fast-paced environment
• Attention to detail. Ability to work independently and meet deadlines.
• Exceptional interpersonal skills.
• Required to travel to Brown Surgical Associates satellite offices, if applicable.
• Ability to represent the organization in a professional manner and promote a positive image of the organization and its services.
• Adhere to HIPAA Guidelines.
• Ability to walk, sit, and stand for long periods of time, ability to lift to 20 pounds.
• Upon successful completion training and testing for Bilingual Fluency Assessment for Clinicians, staff members may serve as qualified interpreters.
  
  

Working Conditions And Physical Requirements

Conditions common to a clinical practice environment.

Employees are required to be vaccinated against Covid as a condition of employment, subject to accommodation for medical exemptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

None.

EOE/F/M/Vet/Disabled