Medical Secretary

Functions as a Medical Secretary to Brown Urology with primary accountability to the Practice Manager and the site supervisor. Primarily responsible for coordinating the providers patient schedule by efficiently responding to patient and provider requests for appointments, obtaining authorizations for necessary patient testing and preparation patient medical records.

Performs as a collaborative team member in ensuring excellent customer service for all patients and providers of Brown Urology. Proficient with electronic medical record systems. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday), at our Providence location: 195 Collyer Street, Providence, RI 02904.

ESSENTIAL FUNCTIONS:

• Maintain all facets of designated physician(s) clinical and administrative calendar.
• Answer and screen all telephone calls for designated physician(s), referring calls to appropriate person, taking clear and concise messages and assuring responses to all messages.
• Schedule all office appointments, office procedures, tests, and ensure orderly scheduled patient flow.
• Process all incoming referrals, via various methods (fax, phone, direct message within EMR (Electronic Medical Record)) efficiently.
• Maintain tracking mechanisms to ensure patient results are received in a timely manner and ensure accuracy of all patient demographic information and pertinent data in the record.
• Prepare all patient charts prior to the office visit. Ensure patient record is available if necessary, retrieving from archive and/or other paper or electronic means as applicable, and ensuring all necessary consultation, paperwork and/or test results are available for appointment.
• Obtain all necessary authorizations for office procedures/test and ensuring referrals are in place for office visits/billing to ensure payment of services rendered.
• Perform secretarial/clerical duties including medical transcription and dictation as needed.
• Ensure timely entry of all operative cases into the practice management system.
• Collect all co-payments or obtain financial responsibility documents before the patient’s departure from the medical office.
• Coordinate and completes all insurance, TDI, and workers comp forms.
• Assist with rooming patients when needed, to include obtaining vital signs, reconciling medications, confirming allergies, past medical and social history.
• Responsible for any other duties which may be assigned to facilitate the overall improvement in patient care as may be assigned by the Practice Manager or Site Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Three to five years’ medical secretarial experience preferred.
• Degree from an accredited technical school or certification as a medical secretary preferred.
• Proficiency with electronic medical records, preferably eClinicalWorks.
• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
• Interpersonal skills are necessary to deal effectively with patients, their representatives and other personnel/coworkers.
• Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. It involves frequent contact with patients. Work may be stressful at times.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

None.

EOE/F/M/Vet/Disabled

Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions