What are the responsibilities and job description for the Insurance Customer Experience Advisor position at Browning Insurance Agency, LLC?
Job Summary:
We are seeking a highly motivated Customer Service Associate to join our team. The successful candidate will be one who has experience (required) in the independent insurance marketplace and providing clients with various insurance options for home and auto insurance as well as servicing auto and home lines of business. They will be responsible for customer service for existing clients as well as new business for home and auto, and will be responsible for driving customer loyalty and retention through personalized communication and exceptional customer service. This role is ideal for a sales-focused individual who is passionate about building relationships and exceeding customer expectations.
Duties:
- Utilize exceptional communication skills to negotiate with customers and resolve any issues that may arise.
- Conduct outside sales and telemarketing calls to identify opportunities to improve customer retention and loyalty.
- Analyze market trends and customer behavior to develop targeted retention strategies.
- Work closely with the sales team to identify potential customers and build relationships that drive retention.
- Provide outstanding customer service to ensure customer satisfaction and loyalty.
- Identify and address potential issues before they escalate into major problems.
- Develop and execute retention programs that align with the company's goals and objectives.
- Collaborate with other departments to ensure seamless communication and a cohesive customer experience.
- Stay up-to-date with market trends and customer preferences to continuously improve retention strategies.
Requirements:
- Bilingual or multilingual skills are highly desirable.
- Proven sales experience with a focus on customer retention.
- Strong customer service skills and the ability to build long-term relationships.
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in analyzing market trends and customer behavior.
- Strong organizational and time management skills.
- Experience with telemarketing and outside sales.
- Knowledge of sales principles and practices.
- Ability to adapt to changing priorities and deadlines.
- High school diploma or equivalent required; bachelor's degree preferred.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Work from home
Work Location: Remote
Salary : $60,000