What are the responsibilities and job description for the Claims Representative position at Browning Moving and Storage?
Browning Moving and Storage is a full service Moving and Logistics company dedicated in servicing the needs of corporations, manufacturers, governments and individuals. We are a very organized company committed to is employees, contractors and its customers.
Claims representative handles the investigation and adjudication of claims for personal property loss or damage for household goods and commercial moves. The position ensures proactive and immediate resolution of claims settlements, communications and correspondence with claimants, as well as subrogation against responsible parties.
Responsibilities:
- Provides efficient customer service by immediately responding to inbound inquiries regarding Property damage/Household Goods.
- Effectively handle incoming customer calls concerning service issues while demonstrating the ability to investigate and process claims.
- Interact with customers & locations Sales Managers/Operations Manager to ensure the most appropriate resolution for both the Company and the customer.
- Customize letters of response to customers when needed.
- Accurate Data Entry
JOB REQUIREMENTS
- Minimum of 3 years of demonstrated customer service experience
- Customer service knowledge and background with the ability to create and deliver exceptional customer experiences
- Excellent verbal and written communication skills are required for frequent customer interaction
- Ability to actively listen & act with the customer in mind
- Effective problem-solving skills
- Customer-focused, understanding of individual customer needs
- Self-starter with strong organizational skills
- Ability to remain professional in all circumstances to customers, merchants, and teammates
- Strong computer navigation skills and typing skills. MS Word, Excel
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $19