Promotor(a) De Salud (Outreach Worker)

The Lifestyle Coach will provide support and guidance to participants in the “Let’s Prevent Diabetes Program (LPD) and implement the standard curriculum designed for the LPD Program.

Promotores or Promotoras de Salud (community health workers) are responsible for providing health education and family resource and support services to families/individuals in the NHHC catchment area. These employees work on specific health-related projects and also assist with general educational efforts undertaken by the New Horizon Health Center.

Promotores or Promotoras de Salud (community health workers) function as a member of a collaborative health care team to create and maintain a Patient Centered Medical Home where emphasis is on excellent communication, support of the patient is provided and tracked in a culturally competent, behaviorally enhanced setting supported by information technology.

Due to the nature of NHHC services, it may become necessary to require employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and to maintain services to the community.

CRITICAL JOB ELEMENTS

I. Must greet employees, customers, patients and general public in person or over the telephone in a courteous manner. Must use good listening skills at all times. Demonstrate positive attitude towards patients with good eye contact, pleasant voice, attentive and responsive to their needs.

II. Actively participate in training provided by NHHC and collaborators.

III. Must deliver the yearlong lifestyle change program with adherence to a CDC-approved curriculum and DPP Express Standards.

IV. Encourage group participation and interaction through the use of open-ended questions and facilitate commitment to activities and retention of knowledge of participants.

V. Create a motivating environment that is friendly and noncompetitive.

VI. Foster relationships with and in between participants and make learning a shared objective for the group.

VII. Prepare before each class (i.e., reviewing participants’ food and activity trackers, lesson plan, content for class, and making a reminder call to participants) for Diabetes Prevention and Diabetes Classes.

VIII. Make themselves accessible to participants both before and after sessions to answer and follow up on any questions not addressed during the class time.

IX. Follow up with participants outside of class if they are unable to attend (offer a makeup session opportunity), offer support and encourage goal setting on a weekly basis.

X. Record session data for each participant (attendance, body weight, total weekly minutes of physical activity, etc.) including finger stick glucose checks of patients and prepares EHR with appropriate standardized notes to be signed by the Health Education Program Manager.

XI. Provides extensive support to the Health Education department in administrative duties and patient care as directed by the Health Education Program Manager.

XII. Duties include department upkeep and patient schedules/appointments/missed appointments/reminders (day before of appointment) and other clerical duties as needed including determining the purpose of visit for drop in patients.

XIII. Acts as receptionist for health education department i.e., greeting patients who have appointments or who drop in and registering the visit.

XIV. For patients with an appointment will weigh patient and/or make copies of blood glucose log for educator and prepare EHR with appropriate documentation.

XV. Orders and keeps inventory of educational materials and/or supplies for utilization in Health Education Department.

XVI. Assists in maintaining/updating monthly reports such as A1C data; provides clinical information for Salud y Vida or other interagency programs.

XVII. Gives pre and post questionnaire to patients in diabetes classes and records scores on above spread sheet. Also records pre and post A1C results on same spread sheet.

XVIII. Provides instructions on glucometer use to diabetic patients in group or individual setting. Also provides troubleshooting with patients who return with questions or concerns about the meter; monitors follow up appointments.

XIX. Coordinates with pharmacy and medical staff regarding glucometer program and prescriptions for supplies.

XX. Coordinates with patient prescription assistance program in obtaining insulin or other medications when necessary.

XXI. Abides by Health Education Department Policies and Procedures.

XXII. Performs other duties as required to achieve organizational goals.

XXIII. Must abide by dress code policy in order to maintain a professional and neat appearance. (For details see Employee Handbook dress code policy).

XXIV. Ensures the protection and security of personal, confidential and identifiable information in a professional and responsible manner in accordance to standards and requirements under (HIPAA) Health Insurance Portability and Accountability Act.

XXV. Employee must abide by all policies including Employee Handbook, Safety Policies, Code of Conduct, and PCMH Guidelines.

XXVI. It is mandatory that the employee actively participates in the Performance Improvement programs of NHHC.

XXVII. Employee will understand and have knowledge of PCMH.

XXVIII. Employee will serve as a member of the PCMH Primary Expanded Care Team.

JOB SPECIFICATIONS

Education Experience and Requirements:

· High School Diploma or GED and Texas Department of State Health Service Promotor/a certificate strongly preferred.

· Certified Lifestyle Coach (Individuals must agree to undergo training as a lifestyle coach)

· Valid TX driver’s license and own transportation.

· Experience performing and coordinating outreach activities.

· Experience in a medical/service oriented facility.

· Work flexible schedules including evenings and weekends.

· Some overnight travel may be required.

Knowledge, Skills and Abilities:

· Bilingual in Spanish and English Strongly desired

· Ability to work with the public from different walks of life and be sensitive to the cultural needs.

· Ability to operate PC, keyboarding skills and knowledge in Microsoft programs.

· Ability to conform to established policies and procedures

· Ability to meet the demands, fast pace and constant interruptions

· Effective presentation skills

· Organizational skills and attention to detail.

BCHC APPLICATION FOR EMPLOYMENT DOWNLOAD: https://bit.ly/2Ku347j

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Multiple locations

Salary : $12