What are the responsibilities and job description for the Scheduler position at Brownswood Nursery?
Sales Coordinator / Scheduler
Full time (would consider part-time) - Monday through Friday
Our award-winning Landscape Design-Build Team has an immediate opening for a Sales Coordinator/Scheduler. The ideal candidate for this position is an outgoing, natural communicator with a passion for providing excellent customer service.
Your day will consist of communicating with design leads by phone, email, text, etc., maintaining a detailed consultation calendar, and following up with leads who are in progress. As the primary point of contact for consultation appointments, you will learn to discuss our Design-Build service offerings and how to determine which service will best fit the client’s needs based on project size, objective, and budget.
Brownswood Nursery and Landscape is Charleston’s largest nursery and design-build firm. We offer a complete line of services from growing to landscape design and installation to maintenance. We have been inspiring people to grow since 1978 and strongly believe in investing in the professional growth of each member of our team. In time, you will assume responsibilities that best align with your desired career goals.
Qualifications:
- Excellent written and verbal communication skills
- Strong organization skills
- High attention to detail
- Sense of urgency
- Ability to manage multiple tasks and responsibilities at once
- MUST have prior phone sales experience, customer service and appointment-setting experience required
- Horticultural knowledge is a plus, but not required
Duties:
- Respond promptly to newly received leads
- Make outbound calls to set appointments (No cold calling)
- Discuss Design-Build services with potential customers
- Schedule landscape design consultations
- Input client information into CRM (customer relationship management) software
- Maintain a follow-up schedule for in-progress leads
- Enter lead communication notes into CRM
- Prepare scheduled leads for consultation and gather necessary documents
- Prepare design estimates with a lead designer before the appointment
- Prepare weekly reports
- Participate in team and process development meetings
Software Used: Microsoft Office, Outlook, Google, CRM, POS
What We Offer:
- Great potential for personal and professional growth
- A fast-paced, friendly, and energetic work environment
- On-the-job training
- Horticultural Certification/training opportunities (i.e. SC CNP, SC CLP)
- A competitive salary commensurate with experience
- Potential to be eligible for:
401K with a 4% employer match
Paid Time Off - Childcare partial reimbursement credit
- Employee Discount
Salary : $22 - $28
