Technical Writer

Eagle Integrated Services is seeking a Technical Writer to add to our Information Technology Support Services team in support of the Federal Emergency Management Agency (FEMA) at the National Emergency Training Center (NETC) in Emmitsburg, Maryland.

Responsibilities Include:

• Works closely with business application stakeholder(s) to define and document requirements
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections
• Writes about technical subjects for technical and nontechnical audiences
• Test and updates existing documentation

Knowledge and Skills Required:

• Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
• Skill in using analytical and research skills in performance of job duties.
• Demonstrate high-end customer service skills and excellent written and verbal communication skills.
• Skill in establishing and maintaining cooperative working relationships with others.
• Ability to present ideas in user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Self motivated to learn, troubleshoot, and complete projects.
• Preferred 2-3 years’ experience

Physical Requirements

• Predominantly indoors in normal office environment
• Must be able to sit, stand, walk, stoop, kneel and reach
• Must be able to speak, write, read, and understand English
• May require frequent computer use for several hours at a time
• Frequently work at fast pace with unscheduled interruptions
• Must have visual acuity

Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.