What are the responsibilities and job description for the Local Full-Time Day-Shift Transportation Dispatch position at BRT, Inc.?
Description
We’re seeking a customer-focused and organized individual to join our team as a Hybrid Local Dispatcher. If you’re someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional service, we want to hear from you!
Requirements
Job Responsibilities:
About BRT, INC.
Are you looking for a company that values you and your input as a person and not just a number? If that is the case, BRT, Inc. is the employer for you! The goal at BRT, Inc. is to recruit, serve, and retain great people and develop long-term relationships! BRT, Inc. is a quality transporter of bulk liquid products based out of Parkesburg, PA and has been a partner in Security, Safety and Service since 1980. The leadership team has more than 200 years of combined experience in the transportation industry. Our professional driving team, dispatch team and maintenance team are on-duty and available 24 hours a day, every day of the year. Our excellent CSA scores reflect that safety is held to a high standard. Our fleet is maintained to some of the highest mechanical and cleanliness standards in the industry. Each of our vehicles is equipped with various safety technologies that maintain driver data and provide driver safety enhancements. All driving team members have the Transportation Worker Identification Credential (TWIC) and are hazmat trained. We are committed to providing customized solutions to all of our customers. Does BRT, Inc.’s company culture sound like something you want to be part of? If so, we would love to hear from you!
We’re seeking a customer-focused and organized individual to join our team as a Hybrid Local Dispatcher. If you’re someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional service, we want to hear from you!
Requirements
Job Responsibilities:
- Responsible for coordinating, communicating, and managing efficient routing, driver assignments, critical decision making, and energized by servicing all customers’ needs, external and internal, in an efficient/effective and composed manner
- Monitor customers’ inventory levels using Lifeline
- Coordinate all loads to ensure timely deliveries and efficient/effective routing
- Ensure Drivers have accurate and timely delivery data, including tank sizes, directions, loading numbers, and special equipment requirements, and provide on-demand assistance as needed
- Send detailed emails to all dispatch personnel at the end of your shift to inform others, and ensure smooth shift transitions
- Communicate effectively, in a timely manner, to customers when issues arise to keep them updated and allow them to make changes if necessary
- Effectively enter orders into “CSI. Road” software
- Coordinate and collaborate with customers and team members to schedule the BRT Driving Team efficiently
- Monitor communications for status updates and load changes, and take appropriate actions
- Communicate timely updates with customers, Dispatch, and Drivers via phone, email, or apps
- Respond to all incoming communications promptly and courteously
- Excellent oral, written, and interpersonal communication skills
- Active listener with good conflict-resolution skills
- Excellent critical thinking skills leading to good independent decision-making
- Must be detail-oriented and have good time-management skills
- Basic computer knowledge and skills
- Proficient typing skills
- Experience in Transportation or Logistics
- Knowledge of DOT Regulations
- Customer Service Experience – Enjoy serving others and bringing a smile to their face
- Must be within common commuting distance of Parkesburg, PA Home Office
- 401(k) with employer match
- Dental Insurance
- Health Insurance
- Health Savings Account
- Life insurance
- Paid time off
- Vision insurance
- Ongoing training and professional development opportunities
- Competitive salary dependent upon experience
- Expected hours: average of 45 to 50 hours per week
- Day Shift; 12-hour shift on a rotating schedule (hybrid after training)
About BRT, INC.
Are you looking for a company that values you and your input as a person and not just a number? If that is the case, BRT, Inc. is the employer for you! The goal at BRT, Inc. is to recruit, serve, and retain great people and develop long-term relationships! BRT, Inc. is a quality transporter of bulk liquid products based out of Parkesburg, PA and has been a partner in Security, Safety and Service since 1980. The leadership team has more than 200 years of combined experience in the transportation industry. Our professional driving team, dispatch team and maintenance team are on-duty and available 24 hours a day, every day of the year. Our excellent CSA scores reflect that safety is held to a high standard. Our fleet is maintained to some of the highest mechanical and cleanliness standards in the industry. Each of our vehicles is equipped with various safety technologies that maintain driver data and provide driver safety enhancements. All driving team members have the Transportation Worker Identification Credential (TWIC) and are hazmat trained. We are committed to providing customized solutions to all of our customers. Does BRT, Inc.’s company culture sound like something you want to be part of? If so, we would love to hear from you!
