ACQUISITIONS / TRADE UP SPECIALIST

Description

Customer Acquisitions & Trade-up Specialist

Location: Port Orchard Ford – Kitsap County, WA
Job Type: Full-Time

Join the Award-Winning Team at Port Orchard Ford

Port Orchard Ford, a three-time President's Club award-winning dealership, is seeking an outgoing, driven, and relationship-focused Customer Acquisitions & Trade-up Specialist to join our growing team. This dynamic role blends customer engagement, vehicle sales upgrades, vehicle acquisition strategies, and FordPass integration to drive dealership growth.

At Port Orchard Ford, we focus on transparency, simplicity, and creating exceptional experiences for every customer, every time.

Port Orchard Ford is part of the Bruce Titus family of dealerships, which has 5 dealerships throughout Washington. Our proven record of success comes from our collaborative teams and innovative people working together to achieve success and have fun too!

What You’ll Do

Trade Ups Specialist:

• Engage with service customers to discuss opportunities for upgrading to newer vehicles.
• Assess vehicle equity, service history, and financing options to present tailored upgrade solutions.
• Work with the sales team to create seamless transitions from service appointments to upgrade consultations.

Customer Acquisitions:

• Proactively identify and approach customers with vehicles in high demand for trade-in or purchase.
• Conduct on-the-spot vehicle appraisals for customers waiting in the service department.
• Use dealership tools to provide transparent and competitive offers for trade-ins or outright purchases.
• Contact previous customers or leads who may be interested in selling their vehicles.

Customer Engagement & Follow-Up:

• Build and maintain long-term relationships with customers to foster trust and repeat business.
• Follow up with customers post-service visits or after vehicle appraisals.
• Educate customers on the value of upgrading or selling their vehicles to the dealership.

FordPass Account Integration:

• Assist customers in setting up and activating their FordPass accounts.
• Ensure FordPass is properly integrated with their vehicles for maximum functionality and customer satisfaction.
• Educate customers on the benefits and features of FordPass, including remote start, vehicle health reports, and maintenance reminders.

Collaboration Across Teams:

• Partner with the service team to identify vehicle upgrade or acquisition opportunities.
• Work closely with the sales and finance teams to finalize deals efficiently.
• Collaborate with the marketing team to develop campaigns targeting service and acquisition customers.

Utilize Technology Effectively:

• Use dealership software and CRM tools to manage leads, track customer interactions, and follow up effectively.
• Stay updated on market trends, vehicle valuations, and incentive programs.

What We’re Looking For

• Outgoing Communicator: You’re naturally confident and comfortable talking to new people.
• Goal-Driven Mindset: You’re motivated by achieving and exceeding performance targets.
• Team Player: You collaborate effectively with sales, service, and finance teams.
• Relationship Builder: You create connections that lead to long-term customer loyalty.
• Tech-Savvy: You’re proficient with CRM tools and dealership software, and comfortable assisting with FordPass setup.
• Customer-Focused: You prioritize customer satisfaction in every interaction.
• Resilient Problem Solver: You handle challenges with a proactive, solution-oriented approach.

Why Choose Port Orchard Ford

• Award-Winning Dealership: Work with a three-time President's Club award-winning team recognized for excellence in customer service.
• Growth Opportunities: Clear paths for professional advancement in a supportive environment.
• Team Culture: Join a dealership that values collaboration, integrity, and accountability.
• Competitive Compensation: Base wage plus performance-based incentives.
• Comprehensive Benefits Package: Health, dental, vision and life insurance, Holidays, PTO, 401(k) Retirement, Short Term disability, plus employee discounts on vehicles, parts, and services.
• Community-Focused: Be part of a dealership deeply involved in local events like our Reindeer 1K & Charity 5K Run and Holiday on the Bay.

Who We Are

Port Orchard Ford is more than just a dealership—we’re a trusted community partner. We’re committed to creating an experience built on trust, transparency, and top-notch customer care, and we’re looking for someone who shares these values.

Take the Next Step in Your Career

If you’re excited about building relationships, driving sales growth, sourcing valuable vehicle inventory, and helping customers get the most out of their FordPass experience, we’d love to hear from you.

Call Us: 360-876-3000
Apply Online: www.portorchardford.com

Qualifications

Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to fostering an inclusive environment for all team members. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

SUPERVISORY RESPONSIBILITIES

Must have the ability to effectively lead and manage all employees at the dealership level.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS 

While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop. The employee is frequently required to talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment can range from slow to fast paced and may include multi-tasking.  The work environment is an indoor office environment. The noise level in the work environment is low to moderate.

Salary : $3,500 - $6,000