What are the responsibilities and job description for the IT Support Tech - Dallas, TX position at Bruckner Truck Sales, Inc?
Job Description
Job Description
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 13 states, and we have over 1,500 team members.
Bruckner’s is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB SUMMARY
Under the direction of the Corporate IT Manager, the IT Support Tech maintains all computer systems, network, telephony, software and other related equipment. He / she is responsible for the smooth and efficient operation of IT infrastructure and resolution of any problems / issues that arise.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES Operations
Install, configure, upgrade, maintain, and support the various systems and DMS.
Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.
Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.
Maintains, directs, and records changes / installation of network equipment as required.
Maintains all inventory / documentation of IT equipment and services.
Provide training to new hires and continuing education to current employees on all applicable systems.
Communicate with all parties involved in the IT support process to ensure timely claims / ticket turnaround and resolution to any outstanding issues for all internal employees. Reporting
Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.
Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director. POSITION REQUIREMENTS Education & Experience
High School diploma.
Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.
Industry certifications are a plus. This can include CompTIA A , CompTIA N , and MCSA.
Strong customer service skills.
Ability to effectively communicate with both oral and written skills to a diverse audience.
Proficiency in Microsoft Windows OS and Microsoft applications.
IT hardware knowledge and with the ability to repair / replace components.
Knowledge of server infrastructure and Active Directory.
Fundamental knowledge of networking. Including common WAN / LAN configurations.
Want to know more about our family-owned company, Proud that our 1500 employees view us as the employer of choice!
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