Operations Manager - Lewiston, ID

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 12 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB DESCRIPTION

The Operations Manager is responsible for all Parts/Service operational activities, as well as all local hourly employees and salary personnel. The selected candidate will also be responsible for financial audit controls, parts inventory and customer satisfaction for the specific assigned AOR. He/ she is responsible for the safe, efficient, and profitable operation of the facility. This person must lead by utilizing Bruckner’s Core Values and holding themselves and the team accountable for these measures. In addition, the selected candidate must be able to clearly communicate and implement process changes that lead to the elimination of waste and improve overall operational efficiency.

ESSENTIAL FUNCTIONS

• Monitors competitive activity and identifies customer needs. Develop localized plans that are integrated with strategies. Establishes competitive price points and margin returns built from marketplace demand actions.
• Manages and refines the order fulfillment capabilities for the organization and integrates strategies with the corporate operation and partner dealers.
• Additionally, this position will be accountable for managing all regional strategic initiatives through development and potentially integration across the area of operation. This includes partnerships that increase the capabilities of the team and leverages the Bruckner company name and product line.

RESPONSIBILITES

• Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Parts/Service personnel.
• Oversee all stock orders, emergency orders, and special orders including expediting all back orders.
• Control inventory levels and obsolescence levels.
• Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
• Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
• Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
• Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
• Ensures that necessary shop tools, and service equipment are available and maintained in good order
• Identifies new business opportunities and creates appropriate business plans

BASIC REQUIREMENTS

• At least 6 years experience in operations, including at least 4 years of management experience
• At least 4 years in developing and implementing product management strategies and /or marketing strategies

DESIRED SKILLS

• Positive Attitude, Ethics, and Values which support our company's core values, and a healthy, high performance culture
• Business Development experience
• Experience in a parts and/or service business operations.
• Excellent verbal, presentation, and written communication skills
• Highly motivated, strong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortably
• High initiative
• Ability to effectively multi-task, delegate and prioritize for self and direct reports
• Effective decision-making, problem solving and analytical skills and ability to develop creative solutions and process improvements
• Confident self-starter that drives for results under minimal supervision
• Knowledge of order management systems and processes
• Relates well to all kinds of people inside and outside of the organization
• Familiarity with commercial truck/ diesel engine/trailer products
• Experience in creating, leading and driving cross-functional teams

Want to know more about our family-owned company,

Proud that our 1500 employees view us as the employer of choice!

YouTube - Come Join The Family Video

YouTube - Since 1932 Video

Don't forget to Like and Subscribe!

Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)