What are the responsibilities and job description for the Instrument Support Engineer position at Bruker Corporation?
Overview
At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 7,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
As a Remote Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will maintain spare parts inventory, applications lab equipment, and participate in service training schools. There will be travel as necessary to support field operations and cross train field engineers.
Responsibilities
- Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products
- Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field
- Provide input and create service bulletins and other technical documentation
- Configure computers and peripherals as required
- Contribute to the development and delivery of service training classes
- Assist in the development and updating of technical maintenance manuals
- Provide final QA sign-off for production systems
- Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field and ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary
- Ability to travel up to 50% as necessary to support field operations
- Ability to be in the On Call Rotation for our 24/7 contract customer base
Qualifications
- Ability to work independently and in a team environment.
- Motivated self-starter
- Ability to handle multiple tasks effectively.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- High level technical hardware and software skills related to X-ray instrumentation.
- Strong competency with complex systems technology to include electrical/electronics, mechanics, software and chemistry technology
- Typical education would be a Bachelor’s degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education, or AA degree with 3 years’ experience working with complex systems level instrumentation
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable)
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
