Dispatcher (Electrical)

Overview

Looking to continue your career in logistics and operations? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a Electrician Dispatcher. With over 40 years of service in the HVAC, plumbing, and energy industry, Bruni & Campisi has built a reputation for exceptional customer service and operational excellence. As a member of the Apex Service Partners family, we offer opportunities for growth within a company known for its innovation, excellence, and commitment to both employees and customers. If you’re ready to be part of a dynamic team and help manage operations, this is the opportunity for you!

Job Responsibilities

• Coordinate Technicians’ Schedules – Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians.

• Track Technician Start/Departure Times – Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion.

• Route Management – Maintain a matrix of technicians’ routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call.

• Daily Interaction with Technicians – Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems.

• Customer Requests – Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed.

• Maintain Schedules – Track and manage technicians’ vacation, sick, and weekend schedules to ensure proper staffing at all times.

• Forecasting & Follow-up – Forecast workload for 2-3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks.

• Parts & Status Updates – Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs.

• Problem Resolution – Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations.

Qualifications

• Experience – Previous dispatch, scheduling, or operations experience is a plus.

• Organizational Skills – Strong attention to detail and ability to manage multiple tasks and schedules efficiently.

• Communication Skills – Excellent communication skills to interact with technicians, customers, and the Service Manager effectively.

• Problem Solving – Ability to anticipate problems and make sound decisions quickly.

• Tech Savvy – Comfortable using scheduling or dispatch software, such as Service Titan or similar systems.

• Team-Oriented – A strong team player with the ability to collaborate and maintain smooth operations across all levels.

• Availability – Must be available Monday through Friday, 7:30 AM to 4:00 PM.

Benefits

• Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses.

• Disability & Term Life Insurance – Financial security for you and your loved ones.

• Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future.

• Ongoing Training & Development – Opportunities for continuous growth and skill enhancement.

• Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance.

Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws.

Join Bruni & Campisi and be part of a company committed to operational excellence and customer satisfaction. Apply today and help us deliver outstanding service as part of the Apex Service Partners network!

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

Posted Max Pay Rate

Salary : $18 - $22