Customer Relations Representative

Overview

This position is responsible to serve customers via a call-center.  Provide product and sales information, process sales orders, coordinate product delivery and installation.  Work independently and on teams to develop, improve and ensure customer satisfaction.  Support Sales team to increase sales and resolve product and service concerns in a fast-paced office environment.

Responsibilities

• Execute daily quote and order entries in an accurate and timely manner 
• Provide accurate and friendly phone and email support to customers
• Document and update customer records based on interactions
• Report customer feedback to management
• Respond to all customer inquiries and complaints concerning work orders, shipments and installations, etc.
• Be an expert on Bruno's product lines, product functionality, prices, lead times, delivery schedules and freight carriers
• Interpret/assess customer requests and recommend applicable Bruno products to provide mobility solutions that best fit customer needs
• Perform frequent customer follow up to ensure solution was timely and accurate
• Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently
• Develop recommendations for process improvements that identify solutions and create standardized work
• Cross-train in other department tasks

Qualifications

Education and Experience: 

• High school diploma or equivalent
• 3 years customer service experience with strong facilitation and presentation skills
• Intermediate Microsoft Office suite proficiency
• Associate Degree in business-related field is a plus
• Experience in a call-center environment is a plus
• Experience in Epicor ERP system is a plus
• Experience in Salesforce CRM is a plus

Skills & Abilities: 

• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form. 
• Create business-level written correspondence and verbally present information to internal and external customers. 
• Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment. 
• Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity

Working Conditions/Physical Demands:

• Regular office environment
• While performing the duties of this job, the employee is regularly required to sit or stand; use hands to type, handle, or touch; and talk or hear 
• The employee is occasionally required to travel between buildings