What are the responsibilities and job description for the FIELD SERVICE ENGINEER position at BRUNSWICK BOWLING PRODUCTS LLC?
Job Details
Description
Job Summary:
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Performs surveys, installation and service of Brunswick Bowling’s electronic products. Conducts training and support of bowling center personal in operation and maintenance of Brunswick products. |
Duties and Responsibilities:
(% increments must be no less than 5%)
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% of Time Spent |
Primary Duties & Responsibilities |
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10% |
Performs surveys and briefs customer on responsibilities of both parties for upcoming installation. |
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60% |
Performs installation start-up and debugging of electronic scoring equipment. Performs computer network audits. |
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10% |
Provides training to center personnel on maintenance of electronic scoring equipment. |
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10% |
Performs service calls and phone support for equipment issues both in and out of warranty. |
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10% |
Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training. |
Qualifications
Minimum Position Qualifications:
Experience& Requirements |
Computer Skills: Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.
Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.
General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving.
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Education Level |
Associates Degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus. |
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Travel |
Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also. |