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Member Services Representative

Brunswick Electric Membership Corporation
NC Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/7/2025

Job Description

Job Description

  • More than one person may be hired for this position.

Position Purpose : Provide live or virtual support for members before, during and after their participation with the cooperative.

Duties include :

  • Assist members with making payments and billing inquiries
  • Create service orders to repair, connect or disconnect electric services
  • Listen to members' concerns, issues and questions
  • Resolve members' concerns and questions about electric services or energy solutions
  • Maintain a positive attitude and calmly respond to members' concerns or complaints
  • Open new member accounts
  • Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
  • Recommend new products or innovative energy solutions to meet members' needs
  • Escalate issues and questions to other departments, as necessary
  • Other projects and administrative tasks as requested

    • Qualifications :

  • Previous experience in customer service, call center, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Strong interpersonal skills and the ability to interact with customers and team members

    • Equal Opportunity / Affirmative Action Employer m / f / d / v

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