What are the responsibilities and job description for the Workwear Support Specialist position at BRUNT Workwear?
Transforming Customer Experience
">A New Era in Workwear
">We're leading the way in redefining the workwear category at BRUNT Workwear. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.">What You'll Do
">In this role, you represent BRUNT Workwear. You will engage with our customers using phone, chat, and email channels.
">- Engage with our customers across phone and email channels with the expectation of completing an average of 120 tickets per day.
- Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24-hour response time, and efficiency thresholds of 120 tickets per day in phone and email and 60 responses per hour in Social channels.
Key Responsibilities
">- Become a product expert in BRUNT's entire product portfolio and be able to apply this knowledge by helping our customer to select the right product for their needs.
- Improve customer support policies & procedures by offering feedback and solutions to managers to reduce customer friction and make the team more efficient.
Why Choose BRUNT?
">Our Commitment to Employees
">At BRUNT Workwear, people come first. That's why we support the whole employee through financial wellness, health & wellbeing, professional development, and culture & community.">Financial Wellness
">- Competitive compensation.
- Equity.
- 401k and retirement plan assistance.
Health & Wellbeing
">- Dental and Vision 100% covered by BRUNT.
- Comprehensive medical benefits.
- Paid parental leave.
Professional Development
">- Clear and transparent performance management process.
- Understanding how you can level up at BRUNT.
Culture & Community
">- All-Hands meetings twice a year for the entire team to connect.
- Flexible and collaborative work environment.
- Thursdays social events with co-workers and community members.
