What are the responsibilities and job description for the Contact Center Agent position at Bryan University?

Job Description

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https : / / bryanuniversity.edu / about / careers / to learn more about what makes us stand apart.

This is a remote, work-from-home position. We will consider applicants that reside in the following states : Arizona, Florida, Idaho, Missouri, Nevada, Ohio, South Carolina, Texas, and Utah . The schedule for this role is Mon-Thurs 10am -7pm PST and Friday 7-4pm PST. No weekend work. Computer equipment provided!

Pay Range : $17.00 per hour / $17.50 for bilingual (Spanish) candidates

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes :

Medical
Dental
Vision
Telemedicine
An Award-Winning Wellness Program
Tuition Assistant Program
Short- and Long-Term Disability Options
Life Insurance
Employee Assistance Program
401K with Company Match
Generous Paid Time Off
Volunteer Paid Time Off
11 Paid Holidays
An Empowering Company Culture
Company Equipment Provided
Work from Home
includes domestic partner coverage)

Position Summary of the Contact Center Agent :

As a Contact Center Agent you’ll support Bryan University’s mission to help our students liberate their innate greatness by contacting, qualifying, and building trust with potential students. We are seeking a motivated, results-oriented, enthusiastic individual to join our team. The ideal candidate will be sales driven, PC computer savvy, with a razor sharp focus on productivity.

Responsibilities of the Contact Center Agent :

Meet the quota of 250 outbound calls daily to prospective students, gauging their level of interest in furthering their education

Efficiently warm transfer calls to an Admissions Representative who then will interview the prospective student

Consistently maintain a high contract rate with new student prospects

Work in multiple live chats simultaneously

Ability to work in a virtual environment using software technology

Ability to sit for six to eight hours

Ability to work at least 40 hours per week

Other duties as assigned by the Call Center Manager

Requirements of the Contact Center Agent :

High School Diploma or equivalent

1-2 years’ experience working in an outbound call center or phone sales environment

Excellent phone, email and Live Chat etiquette

Outstanding grammar and spelling

Clear communicator with the ability to ask strategic questions

Ability to multitask and work independently in a fast paced setting

Excellent interpersonal skills on both an individual and group basis

Work effectively as a team member to ensure that departmental goals are met

Ability to prioritize work and perform well under pressure

Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat

Ability to use programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, and Zoom

Adherence to all company policies including schedules, breaks and attendance

Open and receptive to coaching and feedback

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Salary : $17 - $18

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