Service Writer/Advisor

Job Overview

As a Service Writer, you will play a crucial role in the automotive service industry by acting as a liaison between customers and service technicians. Your primary responsibility will be to ensure a smooth service process for customers and maintain efficient communication within the service department.

Duties

• Greet customers and inquire about their automotive service needs
• Document customer concerns and vehicle issues accurately
• Communicate effectively with service technicians to relay customer requests
• Provide detailed explanations of recommended services to customers
• Schedule service appointments and follow up with customers on service progress
• Maintain organized records of service orders and invoices

Skills

• Proficiency in auto estimating and service management software
• Knowledge of various automotive services such as oil changes, tire services, shocks/struts, air brakes, alignments, etc.
• Strong communication skills to interact with customers and service technicians effectively
• Ability to suspend and transmit information accurately between customers and technicians
• Familiarity with the role of a service technician in an automotive repair setting

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Shift:

• Day shift

Work Days:

• Monday to Friday
• No weekends

Application Question(s):

• Desired pay?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Belmont, NH 03220 (Required)

Ability to Relocate:

• Belmont, NH 03220: Relocate before starting work (Required)

Work Location: In person

Salary : $18