What are the responsibilities and job description for the Family Adventure Manager position at BSA Summit Group?
Job Description
Job Description
Direct Report
Family Adventure Program Manager
Employee Profile and Desired Traits
High level emotional intelligence
Active in team dynamics, conflict prevention / resolution, and identifying customer needs
Cheerful attitude and servant leadership disposition
Dedicated customer service and people oriented
Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills
Ability to interact with men and women of all ages and maturity levels of staff / customers
Duties & Responsibilities
Plan, organize, and lead operational plans providing a glamping environment to customers
Provide leadership to the FAC (Family Adventure Camp) team, including program and hospitality staff, to meet the needs and expectations of our customers
Serve and partner as a member of the highest seasonal management team
Provide and resolve concierge / customer service challenges in a timely manner
Partner with the full site program team to achieve all activity desires through the FAC schedule
Knowledge expert for sitewide operations, programs, and local attractions
Compile reports, build / modify SOPs, and maintain inventories
Maintain a clean, organized, inspected, neat, and safe work area
Other duties or projects as assigned by SBR leadership
Abide by policies and procedure outlined in the SBR staff handbook
Qualifications & Training
21 years of age or older
Outdoor recreation or Summit experience preferred
Required 2 yr. leading teams, prefer 2 Summit employment
Ability to complete USA Archery Level 1 Instructor or BSA range master
Proficient computer skills (Excel, Word, Email, registration software, POS software)
Ability to use Microsoft Teams daily for work related communication and coordination
Be or become a registered member of Scouting America
Performance Results
Provide at least one memorable moment that matters to a participant
Contribute at least one improvement to Family Adventure Camp program operations
Receive one or more Staff Appreciation Cards from staff or participants
Physical Requirements
Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
Can pass the physical exam and approved for SBR height and weight requirements HERE
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