Centralized Maintenance Manager - Build-to-Rent (BTR)

Location

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Job Title: BTR Centralized Maintenance Manager

Location: Charleston, SC - Travel 40%

Primary Responsibilities: The BTR Centralized Maintenance Manager (“CMM”) oversees the maintenance operations for a portfolio of Build-to-Rent (BTR) communities across the United States. This role ensures consistent standards, efficient operations, and superior resident satisfaction through strategic maintenance leadership. Reporting to the Senior Director of Build-to-Rent Operations, the (BTR) CMM collaborates with onsite teams, remote staff, and asset management teams to drive operational excellence and sustainability. This position requires up to 40% travel to visit properties and assist with the onboarding of new maintenance team members within the portfolio.

Skills & Competencies:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Facilities Management, Construction Management, or related field preferred.
• Minimum of 5-7 years of maintenance management experience, with at least 3 years overseeing multiple properties or portfolios.
• Proven track record in the Build-to-Rent or multifamily housing industry preferred.
• Strong leadership and team-building skills with the ability to manage diverse teams remotely.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency in various maintenance and property management software systems, Microsoft Office Suite and project management software systems.
• Exceptional communication and interpersonal skills to engage with team members, residents, and stakeholders.
• Knowledge of HVAC, pools, plumbing, electrical, and other building systems as well various community-level systems such as retention/detention ponds, etc
• Certifications: such as EPA, HVAC, or CAMT (Certified Apartment Maintenance Technician) preferred.
• OSHA certification or willingness to obtain.
• Travel Requirements:
  - Ability to travel up to 40% of the time to visit properties within the portfolio.

Essential Job Functions & Portfolio Maintenance Leadership Responsibilities:

• Oversee maintenance operations across multiple BTR communities, creating, implementing and ensuring compliance with Maymont Homes’ standards, various asset management objectives, and regulatory requirements.
• Develop, implement, and enforce maintenance policies, procedures, and best practices across the portfolio.
• Coordinate with onsite and Centralized teams to execute preventative maintenance programs.

Team Management and Development:

• Interview, onboard, train, and mentor maintenance supervisors and technicians as needed
• Conduct regular performance evaluations, providing feedback and professional development opportunities.
• Foster a culture of safety, teamwork, and accountability within the maintenance teams.
• Operational Efficiency:
  • Monitor and manage maintenance budgets, ensuring cost-effective operations while maintaining quality.
  • Review and analyze maintenance data to identify trends, opportunities for improvement, and areas of concern.
  • Implement centralized processes for work order management, vendor selection, and procurement of materials.

Resident Satisfaction:

• Collaborate with property teams to ensure timely and high-quality responses to resident service requests.
• Address escalated maintenance concerns, ensuring resolution aligns with Maymont Homes’ standards.
• Conduct routine site visits to conduct regular maintenance inspections and assess property conditions and interact with residents to gather feedback.
• Sustainability and Asset Preservation:
  • Oversee the implementation of energy-efficient systems and sustainable maintenance practices in accordance with asset management objectives.
• Ensure proper upkeep of building systems, grounds, and amenities to preserve asset value.
• Coordinate capital improvement projects and large-scale repairs with vendor management teams, construction team and contractors.

Compliance and Safety:

• Ensure adherence to OSHA standards, building codes, and other regulatory requirements.
• Maintain accurate documentation of safety protocols, inspections, and compliance reports.
• Conduct regular audits of maintenance operations to identify and mitigate risks.

Key Metrics & Responsibilities

• Accuracy of weekly, monthly, and quarterly reports 
• Timeliness of weekly/monthly/quarterly deliverables 
• Successful completion of assigned tasks by applicable deadlines 
• Project-specific metrics: 
• Decreasing Turnover and Repairs and Maintenance expenses
• Decreasing LDOM property count by ensuring that vacant unit walks are being conducted by onsite maintenance teams.
• Resident satisfaction scores via surveys

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT