What are the responsibilities and job description for the Collections Specialist position at BSFR Property Management LLC?
Location
Charleston - 997 Morrison Drive, Suite 402Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities: The Collections Specialist is primarily responsible for answering incoming customer calls, making outbound collections attempts including accepting payments from residents and negotiating payoff deadlines and payment plans.
Skills & Competencies:
• 2 years in collections or relevant work experience
• Prior experience working in a call center environment, preferred
• Spanish speaking, preferred not required
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
• Knowledge of fair housing and local real estate laws, where applicable.
• Demonstrated strong written and verbal communication skills
• Demonstrated customer service skills in a fast-paced environment
• Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task
• Ability to thrive in a high volume, data entry, and processing work environment, where applicable
• Ability to work in a work schedule environment, including in-office operation, weekends, and holidays, based on business needs.
Essential Job Functions:
• Answer incoming customer calls and make outbound collection attempts averaging 100-150 calls per day.
• Accept payments from residents and negotiate payoff deadlines and any payment plans.
• Responsible for Collections and Rental Assistance inbox and answering emails timely.
• Completing all Rental Assistance applications and tasks
• Report any known causes of account discrepancies to the Supervisor
• Carrying out investigations and coming up with plans to resolve discrepancies
• Assist with updating MRI resident conversation and account changes
• Assist with a variety of projects and perform other duties as assigned
• Outbound calls to residents in the last stages of eviction
• Create and manage payment options with residents
• Adhere to fair housing and local real estate laws
• Conduct yourself courteously and professionally at all times.
• Other duties, as assigned by supervisor or leadership team.
Key Metrics & Responsibilities:
• 92% Delinquency collected at 30 days
• 96% Delinquency collected at 60 days
• 98% Delinquency collected at 90 days
• 90% Of Delinquent residents contacted
• 90% Call Quality Score
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
