What are the responsibilities and job description for the Customer Service Representative position at BSFR Property Management LLC?
Location
Charleston - 997 Morrison Drive, Suite 402Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities: The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
Skills & Competencies:
2 years of experience in customer service-related positions.
High School Diploma or equivalent.
Over the phone sales and/or customer service experience in a call center environment.
Strong written and verbal communication skills.
Ability to multi-task in a fast-paced, high-call volume work environment.
Ability to prove critical thinking and problem-solving concepts.
Ability to be courteous in demanding situations and de-escalate callers
Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.
Reliable transportation to meet schedule work environment
Essential Job Functions:
In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.
Responsible for diagnosing customers’ needs and solving them in the same point of contact.
Provide basic information of our homes as well as company processes and procedures to our customers.
Daily interaction with cross-functional teams and departments to ensure customer requirements are met.
Resolve critical customer support issues in a timely manner.
All other duties and responsibilities as assigned.
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
