Field Support Manager

Location

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

*Full-Time Position*

Location: Nashville, TN

Primary Responsibilities: The Field Support Manager is primarily responsible for completing key market and operational tasks to enable each market to function at its highest capacity and deliver excellence from construction through Move-in experience.  

Skills & Competencies:

• 2 years of work experience in a related field or work, preferably property management, maintenance or construction. 
• Demonstrated organizational and communication skills. 
• Demonstrated ability to problem solve to achieve market goals.  
• Demonstrate the desire and ability to manage a team.  
• Experience working in a customer focused, fast paced environment. 
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task. 
• Knowledge of fair housing and local real estate laws, a plus 
• Intermediate knowledge of Word, Excel, and PowerPoint, a plus 
• Strong technology acumen with the ability to quickly learn and adapt to various apps and software tools. 
• Demonstrated ability to work independently and as a team. 
• Appropriate means (reliable Wi-Fi, uninterrupted workspace) to work from home when not in the field at rental properties. 
• Valid driver's license and reliable transportation to conduct daily site/property inspections and other duties as needed in the field. Compensation for mileage is provided. 

Essential Job Functions:

• Schedule and oversee part-time team members. 
• Assist with financial monitoring of market performance.  
• Regularly inspect vacant homes and performs light cleaning tasks to ensure asset is always tour or MI ready and to validate prospect feedback. 
• Demonstrate basic maintenance repair skillset to change smoke detector batteries, light bulbs, filters, reprogram garage door remote, etc., as necessary, and the ability to identify larger concerns that impact the asset. 
• Communicate information with cross-functional team members; ability to use technology to take appropriate photos and complete documentation of inspections or provide updates while in the field. 
• Ability to act on behalf of the Market as a representative witness in court or municipality events.  
• Assist in utility inspections. 
• Promote and perform exceptional customer service for residents.  
• Install, remove, and troubleshoot temporary or permanent lockboxes. 
• Prepares home for Move-In, by identifying any issues, removing any non-essential signage, rekeying the home.  
• Verify HOA, HUD, City, and other municipality inspections/violations. 
• First-line validation for scammers, unauthorized occupants, and vacancy checks.  Take photos, work with local law enforcement when needed, and post appropriate Abandonment Notice or similar at door. 
• Conducting business in a courteous and professional manner. 
• Other duties, as assigned by supervisor or leadership team. 

Key Metrics & Responsibilities

• On-time completion of assigned inspections daily/weekly 
• Inspections audited regularly for accuracy 
• Responsible in part for the market’s occupancy, downtime and maintaining homes that comply with the Company standards. 
• Move-in maintenance issues (< 0.5 items / home) 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT